CallataGuidesBusiness phone system for assisted living facilities for the elderly in Wilmington, NC
Assisted living facilities for the elderly in the Wilmington, NC metro area: 13 establishments in 2023, the local area codes, and what phone service costs a 41-person team.
- Establishments
- 13CBP 2023
- Employees
- 531mid-March 2023
- Per 100k residents
- 2.7U.S. 6.1
- Rank
- 239th of 614areas by count
The assisted living community market in Wilmington, NC
The Census Bureau's 2023 County Business Patterns lists 13 establishments classified as Assisted Living Facilities for the Elderly (NAICS 623312) in the Wilmington, NC metro area. They employed 531 people in mid-March and paid $26.4 million in annual payroll. By establishment count the area is 239th out of 614 areas with published figures for assisted living facilities for the elderly.
Measured against its 481,000 residents (2024 estimate), the area has 2.7 assisted living facilities for the elderly per 100,000 people; the U.S. rate is 6.1, so Wilmington, NC is 55.9% below the national figure. The average establishment here has 40.8 employees, compared with 24.3 nationally. Payroll per employee comes to $49,719, 42.6% above the national $34,874.
| Measure | Wilmington, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 13 | 552 | 20,884 |
| Mid-March employees | 531 | 18,520 | 508,230 |
| Annual payroll | $26,401,000 | $572,121,000 | $17,723,940,000 |
| Employees per establishment | 40.8 | 33.6 | 24.3 |
| Payroll per employee | $49,719 | $30,892 | $34,874 |
| Establishments per 100,000 residents | 2.7 | 5.0 | 6.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Why the phone matters for assisted living facilities for the elderly in Wilmington, NC
Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates. That holds for assisted living facilities for the elderly in Wilmington, NC as much as anywhere.
Typical inbound and outbound calls for assisted living facilities for the elderly in Wilmington, NC:
- A resident's family calls to check on a care update.
- A hospital case manager calls about a possible placement.
- An adult child calls to ask about availability and pricing for a parent.
What assisted living facilities for the elderly text about
Communities text tour confirmations and event reminders to families.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 41-person assisted living community
The average assisted living community in Wilmington, NC has 40.8 employees, so a 41-person team is a reasonable benchmark. Priced per seat, 41 users would run $1,230.00 a month on RingCentral RingEX Core and $1,022.95 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $819.00 a month for 41 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $4,932 less than RingCentral for an assisted living community in Wilmington, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $819.00 | $9,828.00 |
| Quo (Starter) | $19.00 per user | $779.00 | $9,348.00 |
| Nextiva (Core) | $23.00 per user | $943.00 | $11,316.00 |
| Ooma (Office Pro) | $24.95 per user | $1,022.95 | $12,275.40 |
| Dialpad (Standard) | $27.00 per user | $1,107.00 | $13,284.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,230.00 | $14,760.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Wilmington, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 910 has the most, with 150 of 157 exchanges (96%). A local number lets residents and families in Wilmington, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 910 | 150 | Eastern | 1993 | 472 |
| 472 | 7 | Eastern | 2022 | 910 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for assisted living facilities for the elderly
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Wilmington, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many assisted living facilities for the elderly are there in Wilmington, NC?
Census County Business Patterns counted 13 assisted living facilities for the elderly in the Wilmington, NC metro area in 2023. They employed 531 people in mid-March.
What does a business phone system cost for a 41-person assisted living community?
At month-to-month list prices checked September 28, 2026, 41 users cost $1,230.00 a month on RingCentral RingEX Core and $1,022.95 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $819.00.
What area code should an assisted living community in Wilmington, NC use?
Area code 910 has the most assigned exchanges among the area's named places, followed by 472. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an assisted living community?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.