CallataGuidesBusiness phone system for assisted living facilities for the elderly in Charlotte, NC-SC
Assisted living facilities for the elderly in the Charlotte-Concord-Gastonia, NC-SC metro area: 114 establishments in 2023, the local area codes, and what phone service costs a 35-person team.
- Establishments
- 114CBP 2023
- Employees
- 3,955mid-March 2023
- Per 100k residents
- 4.0U.S. 6.1
- Rank
- 32nd of 614areas by count
Assisted living facilities for the elderly in Charlotte, NC-SC by the numbers
There were 114 assisted living facilities for the elderly in the Charlotte-Concord-Gastonia, NC-SC metro area in 2023, according to Census County Business Patterns (NAICS 623312, Assisted Living Facilities for the Elderly). They employed 3,955 people in mid-March and paid $121.9 million in annual payroll. By establishment count the area is 32nd out of 614 areas with published figures for assisted living facilities for the elderly.
Measured against its 2.9 million residents (2024 estimate), the area has 4.0 assisted living facilities for the elderly per 100,000 people; the U.S. rate is 6.1, so Charlotte, NC-SC is 35.6% below the national figure. The average establishment here has 34.7 employees, compared with 24.3 nationally. Payroll per employee comes to $30,834, 11.6% below the national $34,874.
| Measure | Charlotte, NC-SC | North Carolina | United States |
|---|---|---|---|
| Establishments | 114 | 552 | 20,884 |
| Mid-March employees | 3,955 | 18,520 | 508,230 |
| Annual payroll | $121,949,000 | $572,121,000 | $17,723,940,000 |
| Employees per establishment | 34.7 | 33.6 | 24.3 |
| Payroll per employee | $30,834 | $30,892 | $34,874 |
| Establishments per 100,000 residents | 4.0 | 5.0 | 6.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: assisted living facilities for the elderly in Charlotte, NC-SC
Of the assisted living facilities for the elderly in Charlotte, NC-SC that had employees in March 2023, 16.7% had fewer than five (the U.S. share is 33.3%). 23.7% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 19 | 16.7% | 33.3% |
| 5–9 employees | 8 | 7.0% | 14.8% |
| 10–19 employees | 7 | 6.1% | 14.0% |
| 20–49 employees | 55 | 48.2% | 22.4% |
| 50 or more employees | 25 | 21.9% | 15.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What assisted living facilities for the elderly in Charlotte, NC-SC use the phone for
Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates.
Calls an assisted living community in Charlotte, NC-SC might handle in a typical week include:
- A family member calls to schedule a tour.
- An adult child calls to ask about availability and pricing for a parent.
- A hospital case manager calls about a possible placement.
Business texting for assisted living facilities for the elderly
Communities text tour confirmations and event reminders to families.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for assisted living facilities for the elderly in Charlotte, NC-SC
The average assisted living community in Charlotte, NC-SC has 34.7 employees, so a 35-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 35 users on RingCentral RingEX Core cost $1,050.00 a month and 35 on Ooma Office Pro cost $873.25. Callata comes to $699.00 a month for 35 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $4,212 less than RingCentral for an assisted living community in Charlotte, NC-SC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $699.00 | $8,388.00 |
| Quo (Starter) | $19.00 per user | $665.00 | $7,980.00 |
| Nextiva (Core) | $23.00 per user | $805.00 | $9,660.00 |
| Ooma (Office Pro) | $24.95 per user | $873.25 | $10,479.00 |
| Dialpad (Standard) | $27.00 per user | $945.00 | $11,340.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,050.00 | $12,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Charlotte, NC-SC
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 704 has the most, with 690 of 1,239 exchanges (56%). A local number lets residents and families in Charlotte, NC-SC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 704 | 690 | Eastern | 1947 | 980 |
| 980 | 394 | Eastern | 2001 | 704 |
| 803 | 114 | Eastern | 1947 | 839 |
| 839 | 35 | Eastern | 2020 | 803 |
| 828 | 6 | Eastern | 1998 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for assisted living facilities for the elderly
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Charlotte, NC-SC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many assisted living facilities for the elderly are there in Charlotte, NC-SC?
Census County Business Patterns counted 114 assisted living facilities for the elderly in the Charlotte-Concord-Gastonia, NC-SC metro area in 2023. They employed 3,955 people in mid-March.
What does a business phone system cost for a 35-person assisted living community?
At month-to-month list prices checked September 28, 2026, 35 users cost $1,050.00 a month on RingCentral RingEX Core and $873.25 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $699.00.
What area code should an assisted living community in Charlotte, NC-SC use?
Area code 704 has the most assigned exchanges among the area's named places, followed by 980 and 803. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an assisted living community?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.