CallataGuidesNew Castle, IN business phone guide
Population, businesses by sector and industry, area codes and local numbers for the New Castle, IN micropolitan area.
- Population
- 49,0812024 est.
- Establishments
- 833CBP 2023
- Counties
- 1
- Area codes
- 1
New Castle, IN at a glance
The New Castle, IN micropolitan area covers 1 county in Indiana and had 49,081 residents in July 2024, up 0.3% since April 2020. The U.S. population grew 2.6% over the same period. By population it ranks 617th of the 925 metro and micropolitan areas and 748th by business establishments.
| County | Population (2024) |
|---|---|
| Henry County, IN | 49,081 |
Source: Census Vintage 2024 metropolitan and micropolitan area estimates.
New Castle, IN's business base
County Business Patterns counted 833 establishments in the area in 2023, employing 10,929 people in mid-March with $483.3 million in annual payroll. That is an average of 13.1 employees per establishment. 52.6% of establishments with employees had fewer than five people. By establishment count, the largest sectors are retail trade (134), other services (except public administration) (111), and health care and social assistance (102).
| Sector (NAICS) | Establishments | Employees | Annual payroll |
|---|---|---|---|
| Retail Trade (44) | 134 | 1,559 | $49,420,000 |
| Other Services (except Public Administration) (81) | 111 | 593 | $16,617,000 |
| Health Care and Social Assistance (62) | 102 | 2,171 | $108,410,000 |
| Construction (23) | 98 | 667 | $43,691,000 |
| Accommodation and Food Services (72) | 79 | 1,139 | $21,940,000 |
| Manufacturing (31) | 53 | 2,755 (high noise) | $148,523,000 |
| Finance and Insurance (52) | 43 | 271 | $17,431,000 |
| Professional, Scientific, and Technical Services (54) | 39 | 128 | $5,823,000 |
| Administrative and Support and Waste Management and Remediation Services (56) | 37 | 673 | $28,730,000 |
| Real Estate and Rental and Leasing (53) | 35 | 75 | $2,399,000 |
| Transportation and Warehousing (48) | 28 | 185 | $9,343,000 |
| Wholesale Trade (42) | 26 | 232 | $10,782,000 |
| Information (51) | 18 | 136 | $5,873,000 |
| Arts, Entertainment, and Recreation (71) | 14 | 183 | $2,838,000 |
| Utilities (22) | 4 | 55 (high noise) | $5,893,000 |
| Educational Services (61) | 4 | 37 (high noise) | $616,000 |
| Agriculture, Forestry, Fishing and Hunting (11) | 3 | 47 | $3,464,000 |
| Management of Companies and Enterprises (55) | 3 | 12 (high noise) | $535,000 |
Source: Census County Business Patterns 2023, two-digit NAICS sectors. Manufacturing, retail and transportation span several two-digit codes; CBP reports them under 31, 44 and 48.
Business density and team size in New Castle, IN
New Castle, IN has 17.0 business establishments per 1,000 residents, 31.0% below the U.S. figure of 24.6. Establishments average 13.1 employees against 16.7 nationally, and payroll per employee is $44,225 (35.3% below the U.S. $68,342). 52.6% of establishments with employees have fewer than five people (U.S.: 55.5%), while 3.4% have 50 or more. Averages are pulled up by large employers; the size table is the better guide to what a typical business here looks like.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 437 | 52.6% | 55.5% |
| 5–9 employees | 174 | 20.9% | 17.5% |
| 10–19 employees | 116 | 14.0% | 12.5% |
| 20–49 employees | 76 | 9.1% | 9.1% |
| 50 or more employees | 28 | 3.4% | 5.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Small-business industries in New Castle, IN
Of the 141 industries these guides cover, 52 have a published Census count in New Castle, IN. The largest are limited-service restaurants (29), full-service restaurants (25), and plumbing, heating and air-conditioning contractors (18). Relative to population, nursing care facilities are the most over-represented: 20.4 per 100,000 residents against 5.3 nationally.
| Industry | Establishments | Employees | Employees per establishment |
|---|---|---|---|
| Limited-service restaurants | 29 | 528 | 18.2 |
| Full-service restaurants | 25 | 480 | 19.2 |
| Plumbing, heating and air-conditioning contractors | 18 | 122 | 6.8 |
| Landscaping services | 17 | 61 | 3.6 |
| Insurance agencies and brokerages | 16 | 72 | 4.5 |
| Dental offices | 12 | 149 | 12.4 |
| Residential remodelers | 12 | — | — |
| Physician practices | 10 | — | — |
| Nursing care facilities | 10 | 420 | 42.0 |
| Offices of real estate agents and brokers | 10 | 22 | 2.2 |
| Electrical contractors | 10 | 56 | 5.6 |
| Site preparation contractors | 9 | 74 | 8.2 |
| General automotive repair shops | 9 | — | — |
| Drinking places | 9 | 36 | 4.0 |
| Janitorial services | 6 | 29 | 4.8 |
| Beer, wine and liquor stores | 6 | — | — |
| Supermarkets and grocery stores | 6 | 154 | 25.7 |
| Beauty salons | 6 | — | — |
| Civic and social organizations | 6 | 25 | 4.2 |
| Optometry practices | 5 | 29 | 5.8 |
| Law offices | 5 | — | — |
| Finish carpentry contractors | 5 | — | — |
| All other specialty trade contractors | 5 | — | — |
| Hardware stores | 5 | 45 | 9.0 |
| Funeral homes and funeral services | 5 | — | — |
Selected small-business industries (six-digit NAICS) covered by these guides. Source: Census County Business Patterns 2023.
Which area codes serve New Castle, IN
The area's named cities and towns have 36 NANPA-assigned exchanges across 1 area code; 765 has the most (100%). Callata includes up to 3 local numbers, so a business serving several parts of the area can hold a number in each.
| Area code | Exchanges in named places | Share | Time zone |
|---|---|---|---|
| 765 | 36 | 100% | Eastern |
Exchanges in rate centers matched to Census places in the area. Source: NANPA.
Local numbers by city
Pages for 4 cities and towns in the area list their area codes, prefixes and carriers.
| Place | Population (2024) | Area codes | Exchanges |
|---|---|---|---|
| New Castle, IN | 17,382 | 765 | 18 |
| Middletown, IN | 2,270 | 765 | 4 |
| Spiceland, IN | 2,182 | 765 | 2 |
| Knightstown, IN | 2,158 | 765 | 4 |
Phone costs for a typical New Castle, IN business
A 13-person team is the benchmark here, the rounded average establishment size in New Castle, IN. Billed per seat at month-to-month list prices (checked September 28, 2026), RingCentral RingEX Core costs $390.00 a month and Ooma Office Pro $324.35. Callata comes to $259.00 a month for 13 users ($99 a month with 5 users included, then $20 per additional user), below both.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $259.00 | $3,108.00 |
| Quo (Starter) | $19.00 per user | $247.00 | $2,964.00 |
| Nextiva (Core) | $23.00 per user | $299.00 | $3,588.00 |
| Ooma (Office Pro) | $24.95 per user | $324.35 | $3,892.20 |
| Dialpad (Standard) | $27.00 per user | $351.00 | $4,212.00 |
| RingCentral (RingEX Core) | $30.00 per user | $390.00 | $4,680.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Callata in New Castle, IN
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in New Castle, IN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
What area codes serve New Castle, IN?
765, by NANPA-assigned exchanges in the area's named places.
How many businesses are in the New Castle, IN area?
833 establishments in 2023, according to Census County Business Patterns.
How much does a business phone system cost in New Castle, IN?
Callata is $99 a month with 5 users included, then $20 per additional user; for a 13-person team that is $259.00 a month. The same team on Ooma Office Pro lists at $324.35 a month (checked September 28, 2026).