CallataGuides

Get a local business phone number in Salem, NY

Salem's area codes, prefixes and carriers from NANPA records, and how to put a Salem number in front of your customers.

Area code
518 / 838
Exchanges
5NANPA-assigned
Carriers
5
Population
2,600Census 2024 est.

What area code is Salem, NY?

Salem, in Washington County, New York, had a Census-estimated population of 2,600 in July 2024. NANPA lists 5 exchanges for its rate center across 2 area codes; 518 has the most (3, 60%). 518 is part of an overlay with 838, so a new local number in Salem may carry any of those codes depending on which have numbers available. Salem is in the Eastern time zone.

According to NANPA's dialing-plan data, local calls within 518 are dialed as ten digits (area code plus number) and toll calls as ten digits (area code plus number).

Area codes with exchanges in Salem, NY
Area codeExchanges hereShareIn service sinceOverlay withTime zone
518360%1947838Eastern
838240%2017518Eastern

Source: NANPA utilized central office code file and NPA report, dated 10/01/2026.

Phone carriers in Salem

5 carriers hold the 5 exchanges assigned to Salem's rate center. Bandwidth.com CLEC, LLC - NY has the most, with 1. 5 of them are pooled codes, which the holder shares with other carriers in blocks of 1,000 numbers. The table counts codes by the operating company NANPA assigned them to, not by who serves each number today.

Carriers holding exchanges in Salem, NY
Carrier (NANPA operating company)ExchangesShare
Bandwidth.com CLEC, LLC - NY120%
Verizon New York, INC.120%
Yorkstream Communications LLC120%
Coretel New York, INC. - NY120%
Onvoy Spectrum, LLC120%

Carrier names are the operating company (OCN) names on NANPA's utilized central office code file dated 10/01/2026. A carrier holding a code may port numbers to other carriers.

Local prefixes for Salem

Each prefix below is a block of up to 10,000 numbers that NANPA assigned to Salem's rate center (SALEM). The earliest assignment date recorded in the file for these codes is 2012. 2 of the 5 were assigned in 2020 or later.

Prefixes assigned in Salem, NY
Area codePrefixes (NXX)
518552, 854, 999
838438, 878

Source: NANPA utilized central office code file.

When Salem's exchanges were assigned

The table groups Salem's exchanges by the decade NANPA recorded them as assigned.

Salem, NY: exchanges by decade assigned
Decade assignedExchangesShare
2010s250%
2020s250%

Assignment dates as recorded in NANPA's utilized code file; codes without a recorded date are excluded.

Rate centers and local calling in Salem

NANPA ties every exchange to a rate center. For Salem that is SALEM, so a number from one of these exchanges reads as local to people in and around Salem.

New local numbers are drawn from carrier inventory, so the exact 518 numbers available change over time; porting an existing number is free.

Businesses around Salem

Salem is part of the Glens Falls, NY metro area, home to 125,000 people in 2024. County Business Patterns counted 3,229 business establishments in the Glens Falls, NY metro area in 2023, employing 41,076 people. The largest sectors by establishment count are retail trade (558), accommodation and food services (490), and health care and social assistance (373).

Selected industries in the Glens Falls, NY metro area, 2023
IndustryEstablishmentsEmployeesEmployees per establishment
Full-service restaurants1622,13213.2
Limited-service restaurants951,21912.8
Hotels and motels861,01711.8
Residential remodelers741542.1
Landscaping services652053.2
Physician practices4777616.5
Dental offices4342910.0
General automotive repair shops431894.4

Selected small-business industries (six-digit NAICS) covered by these guides. Source: Census County Business Patterns 2023.

Setting up a Salem business line

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Salem is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.

The comparison below uses 13 users, the rounded average establishment size in the Glens Falls, NY metro area. At list prices checked September 28, 2026, that is $324.35 a month on Ooma Office Pro and $390.00 on RingCentral RingEX Core. Callata comes to $259.00 a month for 13 users ($99 a month with 5 users included, then $20 per additional user), below both.

Monthly list price for a 13-person team
Provider (plan)Pricing basisPer monthPer year
Callata (Callata Office)$99 incl. 5 users, $20 per extra user$259.00$3,108.00
Quo (Starter)$19.00 per user$247.00$2,964.00
Nextiva (Core)$23.00 per user$299.00$3,588.00
Ooma (Office Pro)$24.95 per user$324.35$3,892.20
Dialpad (Standard)$27.00 per user$351.00$4,212.00
RingCentral (RingEX Core)$30.00 per user$390.00$4,680.00

Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.

Frequently asked questions

What area code is Salem, NY?

Salem has exchanges in 518 and 838; 518 has the most.

How many phone companies have exchanges in Salem?

5, holding 5 exchanges between them, according to NANPA's 10/01/2026 file.

Can I keep my existing Salem business number?

Yes. Porting an existing number to Callata is free. Texting from it starts after carrier registration (10DLC), a one-time $49 fee.

How much is a business phone line in Salem?

Callata is $99 a month with 5 users included, then $20 per additional user, with up to 3 local numbers; 13 users come to $259.00 a month. For comparison, 13 users on RingCentral RingEX Core list at $390.00 a month (checked September 28, 2026).