CallataGuidesBusiness phone system for used merchandise stores in Knoxville, TN
Used merchandise stores in the Knoxville, TN metro area: 81 establishments in 2023, the local area codes, and what phone service costs an 11-person team.
- Establishments
- 81CBP 2023
- Per 100k residents
- 8.5U.S. 5.7
- Rank
- 46th of 720areas by count
How many used merchandise stores are in Knoxville, TN?
County Business Patterns counts 81 used merchandise stores (NAICS 453310, Used Merchandise Stores) in the Knoxville, TN metro area for 2023. That ranks 46th of the 720 metro and micropolitan areas where Census published a count for this industry.
With 958,000 residents in the Census 2024 estimate, that is 8.5 used merchandise stores per 100,000 people, 47.8% above the national rate of 5.7.
| Measure | Knoxville, TN | Tennessee | United States |
|---|---|---|---|
| Establishments | 81 | 447 | 19,466 |
| Mid-March employees | 1,085 (high noise) | 5,184 (moderate noise) | 222,478 |
| Annual payroll | $26,524,000 (moderate noise) | $115,333,000 (moderate noise) | $5,455,824,000 |
| Employees per establishment | — | 11.6 | 11.4 |
| Payroll per employee | — | $22,248 | $24,523 |
| Establishments per 100,000 residents | 8.5 | 6.2 | 5.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at used merchandise stores in Knoxville, TN
Of the used merchandise stores in Knoxville, TN that had employees in March 2023, 34.2% had fewer than five (the U.S. share is 43.2%). 62.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 27 | 34.2% | 43.2% |
| 5–9 employees | 22 | 27.8% | 21.8% |
| 10–19 employees | 18 | 22.8% | 17.1% |
| 20–49 employees | 12 | 15.2% | 14.3% |
| 50 or more employees | 0 | 0.0% | 3.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a used merchandise store in Knoxville, TN has to catch
Thrift, consignment and resale stores take calls about donations, consignment terms and stock. Consignors call to check on their items. That holds for used merchandise stores in Knoxville, TN as much as anywhere.
Calls a used merchandise store in Knoxville, TN might handle in a typical week include:
- A customer calls about donation drop-off hours.
- A customer calls about a piece of furniture.
- A customer calls about pickup service.
After-hours calls
After-hours calls are mostly hours questions.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
What a phone system costs a used merchandise store in Knoxville, TN
Census did not publish a reliable employee count for used merchandise stores in Knoxville, TN, so this comparison uses the U.S. average of 11 people per establishment. Priced per seat, 11 users would run $330.00 a month on RingCentral RingEX Core and $274.45 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 11 people cost $219.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,332. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $219.00 | $2,628.00 |
| Quo (Starter) | $19.00 per user | $209.00 | $2,508.00 |
| Nextiva (Core) | $23.00 per user | $253.00 | $3,036.00 |
| Ooma (Office Pro) | $24.95 per user | $274.45 | $3,293.40 |
| Dialpad (Standard) | $27.00 per user | $297.00 | $3,564.00 |
| RingCentral (RingEX Core) | $30.00 per user | $330.00 | $3,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for used merchandise stores in Knoxville, TN
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 865 has the most, with 409 of 436 exchanges (94%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 865 | 409 | Eastern | 1999 | none |
| 423 | 27 | Eastern and Central | 1995 | 729 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a used merchandise store in Knoxville, TN
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Knoxville, TN, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many used merchandise stores are there in Knoxville, TN?
Census County Business Patterns counted 81 used merchandise stores in the Knoxville, TN metro area in 2023.
What does a business phone system cost for an 11-person used merchandise store?
At month-to-month list prices checked September 28, 2026, 11 users cost $330.00 a month on RingCentral RingEX Core and $274.45 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $219.00.
What area code should a used merchandise store in Knoxville, TN use?
Area code 865 has the most assigned exchanges among the area's named places, followed by 423. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a used merchandise store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.