CallataGuidesBusiness phone system for temporary help services in Wilmington, NC
Temporary help services in the Wilmington, NC metro area: 25 establishments in 2023, the local area codes, and what phone service costs a 59-person team.
- Establishments
- 25CBP 2023
- Employees
- 1,476mid-March 2023
- Per 100k residents
- 5.2U.S. 11.2
- Rank
- 175th of 637areas by count
The temporary staffing agency market in Wilmington, NC
There were 25 temporary help services in the Wilmington, NC metro area in 2023, according to Census County Business Patterns (NAICS 561320, Temporary Help Services). They employed 1,476 people in mid-March and paid $52.1 million in annual payroll. By establishment count the area is 175th out of 637 areas with published figures for temporary help services.
Measured against its 481,000 residents (2024 estimate), the area has 5.2 temporary help services per 100,000 people; the U.S. rate is 11.2, so Wilmington, NC is 53.7% below the national figure. The average establishment here has 59.0 employees, compared with 95.3 nationally. Payroll per employee comes to $35,331, 27.4% below the national $48,635.
| Measure | Wilmington, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 25 | 1,403 | 38,254 |
| Mid-March employees | 1,476 | 108,584 | 3,645,678 |
| Annual payroll | $52,148,000 | $4,997,525,000 | $177,308,415,000 |
| Employees per establishment | 59.0 | 77.4 | 95.3 |
| Payroll per employee | $35,331 | $46,025 | $48,635 |
| Establishments per 100,000 residents | 5.2 | 12.7 | 11.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at temporary help services in Wilmington, NC
Of the temporary help services in Wilmington, NC that had employees in March 2023, 27.3% had fewer than five (the U.S. share is 37.2%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 6 | 27.3% | 37.2% |
| 5–9 employees | not published | — | 8.7% |
| 10–19 employees | not published | — | 8.7% |
| 20–49 employees | 5 | 22.7% | 14.7% |
| 50 or more employees | 11 | 50.0% | 30.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What temporary help services in Wilmington, NC use the phone for
Staffing agencies fill shifts on short notice, so the phone is constantly in use with workers and clients. Early-morning call-outs require quick action.
Calls a temporary staffing agency in Wilmington, NC might handle in a typical week include:
- A worker calls about a paycheck.
- A worker calls out sick before a shift.
- A client calls about a timesheet.
Texting workers and clients
Agencies text shift offers and confirmations to workers who opted in.
Texts sent from a local business number in Wilmington, NC have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a temporary staffing agency in Wilmington, NC
The average temporary staffing agency in Wilmington, NC has 59.0 employees, so a 59-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 59 users on RingCentral RingEX Core cost $1,770.00 a month and 59 on Ooma Office Pro cost $1,472.05. Callata comes to $1,179.00 a month for 59 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $7,092 less than RingCentral for a temporary staffing agency in Wilmington, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,179.00 | $14,148.00 |
| Quo (Starter) | $19.00 per user | $1,121.00 | $13,452.00 |
| Nextiva (Core) | $23.00 per user | $1,357.00 | $16,284.00 |
| Ooma (Office Pro) | $24.95 per user | $1,472.05 | $17,664.60 |
| Dialpad (Standard) | $27.00 per user | $1,593.00 | $19,116.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,770.00 | $21,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for temporary help services in Wilmington, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 910 has the most, with 150 of 157 exchanges (96%). A local number lets workers and clients in Wilmington, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 910 | 150 | Eastern | 1993 | 472 |
| 472 | 7 | Eastern | 2022 | 910 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What temporary help services in Wilmington, NC get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Wilmington, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many temporary help services are there in Wilmington, NC?
Census County Business Patterns counted 25 temporary help services in the Wilmington, NC metro area in 2023. They employed 1,476 people in mid-March.
What does a business phone system cost for a 59-person temporary staffing agency?
At month-to-month list prices checked September 28, 2026, 59 users cost $1,770.00 a month on RingCentral RingEX Core and $1,472.05 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,179.00.
What area code should a temporary staffing agency in Wilmington, NC use?
Area code 910 has the most assigned exchanges among the area's named places, followed by 472. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a temporary staffing agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.