CallataGuidesBusiness phone system for roofing contractors in Hilo, HI
Roofing contractors in the Hilo-Kailua, HI micropolitan area: 14 establishments in 2023, the local area codes, and what phone service costs a 7-person team.
- Establishments
- 14CBP 2023
- Employees
- 94mid-March 2023
- Per 100k residents
- 6.7U.S. 7.5
- Rank
- 266th of 661areas by count
The roofing contractor market in Hilo, HI
There were 14 roofing contractors in the Hilo-Kailua, HI micropolitan area in 2023, according to Census County Business Patterns (NAICS 238160, Roofing Contractors). They employed 94 people in mid-March and paid $5,367,000 in annual payroll. By establishment count the area is 266th out of 661 areas with published figures for roofing contractors.
Measured against its 210,000 residents (2024 estimate), the area has 6.7 roofing contractors per 100,000 people; the U.S. rate is 7.5, so Hilo, HI is 11.1% below the national figure. The average establishment here has 6.7 employees, compared with 8.4 nationally. Payroll per employee comes to $57,096, 19.1% below the national $70,552.
| Measure | Hilo, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 14 | 95 | 25,519 |
| Mid-March employees | 94 | 1,090 | 215,242 |
| Annual payroll | $5,367,000 | $67,408,000 | $15,185,724,000 |
| Employees per establishment | 6.7 | 11.5 | 8.4 |
| Payroll per employee | $57,096 | $61,842 | $70,552 |
| Establishments per 100,000 residents | 6.7 | 6.6 | 7.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at roofing contractors in Hilo, HI
Of the roofing contractors in Hilo, HI that had employees in March 2023, 46.2% had fewer than five (the U.S. share is 65.3%). 76.9% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 6 | 46.2% | 65.3% |
| 5–9 employees | 4 | 30.8% | 15.0% |
| 10–19 employees | 3 | 23.1% | 10.1% |
| 20–49 employees | not published | — | 6.7% |
| 50 or more employees | 0 | 0.0% | 2.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a roofing contractor in Hilo, HI has to catch
Roofers see call surges after storms, when many homeowners call at once about leaks and damage. Capturing every call during those peaks determines how much work the company books. That holds for roofing contractors in Hilo, HI as much as anywhere.
A few of the calls that come in to roofing contractors in Hilo, HI:
- A homeowner calls for a replacement estimate.
- A homeowner calls about a leak after a storm.
- A property manager calls about a commercial roof inspection.
What roofing contractors text about
Roofers text estimate appointments, crew schedules and photos.
Texts sent from a local business number in Hilo, HI have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for roofing contractors in Hilo, HI
The average roofing contractor in Hilo, HI has 6.7 employees, so a 7-person team is a reasonable benchmark. Priced per seat, 7 users would run $210.00 a month on RingCentral RingEX Core and $174.65 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $139.00 a month for 7 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $852 less than RingCentral for a roofing contractor in Hilo, HI of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $139.00 | $1,668.00 |
| Quo (Starter) | $19.00 per user | $133.00 | $1,596.00 |
| Nextiva (Core) | $23.00 per user | $161.00 | $1,932.00 |
| Ooma (Office Pro) | $24.95 per user | $174.65 | $2,095.80 |
| Dialpad (Standard) | $27.00 per user | $189.00 | $2,268.00 |
| RingCentral (RingEX Core) | $30.00 per user | $210.00 | $2,520.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
What roofing contractors in Hilo, HI get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Hilo, HI is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many roofing contractors are there in Hilo, HI?
Census County Business Patterns counted 14 roofing contractors in the Hilo-Kailua, HI micropolitan area in 2023. They employed 94 people in mid-March.
What does a business phone system cost for a 7-person roofing contractor?
At month-to-month list prices checked September 28, 2026, 7 users cost $210.00 a month on RingCentral RingEX Core and $174.65 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $139.00.
Can an AI receptionist answer calls for a roofing contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.