CallataGuidesBusiness phone system for full-service restaurants in Muncie, IN
Full-service restaurants in the Muncie, IN metro area: 68 establishments in 2023, the local area codes, and what phone service costs a 30-person team.
- Establishments
- 68CBP 2023
- Employees
- 2,050mid-March 2023
- Per 100k residents
- 60.2U.S. 76.0
- Rank
- 414th of 925areas by count
Full-service restaurants in Muncie, IN by the numbers
County Business Patterns counts 68 full-service restaurants (NAICS 722511, Full-Service Restaurants) in the Muncie, IN metro area for 2023. Together they reported 2,050 mid-March employees and $34.2 million of payroll for the year. That ranks 414th of the 925 metro and micropolitan areas where Census published a count for this industry.
With 113,000 residents in the Census 2024 estimate, that is 60.2 full-service restaurants per 100,000 people, 20.8% below the national rate of 76.0. Establishments average 30.1 employees, 44.7% above the U.S. average of 20.8. Payroll per employee comes to $16,671, 40.5% below the national $28,018.
| Measure | Muncie, IN | Indiana | United States |
|---|---|---|---|
| Establishments | 68 | 4,796 | 258,626 |
| Mid-March employees | 2,050 | 109,607 | 5,387,020 |
| Annual payroll | $34,176,000 | $2,429,835,000 | $150,931,656,000 |
| Employees per establishment | 30.1 | 22.9 | 20.8 |
| Payroll per employee | $16,671 | $22,169 | $28,018 |
| Establishments per 100,000 residents | 60.2 | 69.3 | 76.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at full-service restaurants in Muncie, IN
Of the full-service restaurants in Muncie, IN that had employees in March 2023, 10.3% had fewer than five (the U.S. share is 26.3%). 19.1% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 7 | 10.3% | 26.3% |
| 5–9 employees | 6 | 8.8% | 17.1% |
| 10–19 employees | 23 | 33.8% | 21.1% |
| 20–49 employees | 19 | 27.9% | 24.7% |
| 50 or more employees | 13 | 19.1% | 10.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for full-service restaurants in Muncie, IN
Restaurants take reservations, takeout orders and catering inquiries by phone during the same rush when staff are busiest. Unanswered calls during service often mean lost covers.
A few of the calls that come in to full-service restaurants in Muncie, IN:
- A supplier calls about a delivery.
- The restaurant calls a guest to confirm a reservation.
- A guest calls to book a table for six on Saturday.
Calls after closing time
After closing, callers want hours and reservations, which a greeting or AI receptionist can handle.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
What a phone system costs a full-service restaurant in Muncie, IN
The average full-service restaurant in Muncie, IN has 30.1 employees, so a 30-person team is a reasonable benchmark. Priced per seat, 30 users would run $900.00 a month on RingCentral RingEX Core and $748.50 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 30 people cost $599.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $3,612. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $599.00 | $7,188.00 |
| Quo (Starter) | $19.00 per user | $570.00 | $6,840.00 |
| Nextiva (Core) | $23.00 per user | $690.00 | $8,280.00 |
| Ooma (Office Pro) | $24.95 per user | $748.50 | $8,982.00 |
| Dialpad (Standard) | $27.00 per user | $810.00 | $9,720.00 |
| RingCentral (RingEX Core) | $30.00 per user | $900.00 | $10,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Muncie, IN
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 765 has the most, with 55 of 58 exchanges (95%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your guests recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 765 | 55 | Eastern | 1997 | none |
| 260 | 3 | Eastern | 2002 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What full-service restaurants in Muncie, IN get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Muncie, IN, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many full-service restaurants are there in Muncie, IN?
Census County Business Patterns counted 68 full-service restaurants in the Muncie, IN metro area in 2023. They employed 2,050 people in mid-March.
What does a business phone system cost for a 30-person full-service restaurant?
At month-to-month list prices checked September 28, 2026, 30 users cost $900.00 a month on RingCentral RingEX Core and $748.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $599.00.
What area code should a full-service restaurant in Muncie, IN use?
Area code 765 has the most assigned exchanges among the area's named places, followed by 260. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a full-service restaurant?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.