CallataGuidesBusiness phone system for residential property managers in Wilmington, NC
Residential property managers in the Wilmington, NC metro area: 139 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 139CBP 2023
- Employees
- 1,152mid-March 2023
- Per 100k residents
- 28.9U.S. 17.9
- Rank
- 69th of 740areas by count
The residential property management company market in Wilmington, NC
There were 139 residential property managers in the Wilmington, NC metro area in 2023, according to Census County Business Patterns (NAICS 531311, Residential Property Managers). Together they reported 1,152 mid-March employees and $56.4 million of payroll for the year. That ranks 69th of the 740 metro and micropolitan areas where Census published a count for this industry.
With 481,000 residents in the Census 2024 estimate, that is 28.9 residential property managers per 100,000 people, 61.8% above the national rate of 17.9. Establishments average 8.3 employees, 6.1% below the U.S. average of 8.8. Payroll per employee comes to $48,983, 16.7% below the national $58,786.
| Measure | Wilmington, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 139 | 2,039 | 60,818 |
| Mid-March employees | 1,152 (moderate noise) | 14,217 | 536,933 |
| Annual payroll | $56,428,000 (moderate noise) | $735,756,000 | $31,564,334,000 |
| Employees per establishment | 8.3 | 7.0 | 8.8 |
| Payroll per employee | $48,983 | $51,752 | $58,786 |
| Establishments per 100,000 residents | 28.9 | 18.5 | 17.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big residential property managers in Wilmington, NC are
Of the residential property managers in Wilmington, NC that had employees in March 2023, 58.4% had fewer than five (the U.S. share is 64.9%). 86.9% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 80 | 58.4% | 64.9% |
| 5–9 employees | 39 | 28.5% | 20.1% |
| 10–19 employees | 11 | 8.0% | 8.2% |
| 20–49 employees | 7 | 5.1% | 4.2% |
| 50 or more employees | 0 | 0.0% | 2.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What residential property managers in Wilmington, NC use the phone for
Property managers hear from tenants, owners, prospective renters and vendors, and maintenance calls can be urgent. Separating leasing calls from maintenance and routing emergencies after hours keeps small teams sane.
Typical inbound and outbound calls for residential property managers in Wilmington, NC:
- The manager calls a tenant about a late payment.
- A plumber calls to confirm access to a unit.
- A tenant calls about a leaking water heater.
Calls after closing time
Maintenance emergencies happen at night, so after-hours routing to an on-call person is especially important here.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
What a phone system costs a residential property management company in Wilmington, NC
The average residential property management company in Wilmington, NC has 8.3 employees, so an 8-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $199.60 a month on Ooma Office Pro or $240.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for residential property managers in Wilmington, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 910 has the most, with 150 of 157 exchanges (96%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your tenants and owners recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 910 | 150 | Eastern | 1993 | 472 |
| 472 | 7 | Eastern | 2022 | 910 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for residential property managers
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Wilmington, NC, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many residential property managers are there in Wilmington, NC?
Census County Business Patterns counted 139 residential property managers in the Wilmington, NC metro area in 2023. They employed 1,152 people in mid-March.
What does a business phone system cost for an 8-person residential property management company?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should a residential property management company in Wilmington, NC use?
Area code 910 has the most assigned exchanges among the area's named places, followed by 472. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a residential property management company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.