CallataGuidesBusiness phone system for exterminating and pest control services in Hilo, HI
Exterminating and pest control services in the Hilo-Kailua, HI micropolitan area: 15 establishments in 2023, the local area codes, and what phone service costs a 9-person team.
- Establishments
- 15CBP 2023
- Employees
- 136mid-March 2023
- Per 100k residents
- 7.2U.S. 4.9
- Rank
- 180th of 564areas by count
The pest control company market in Hilo, HI
County Business Patterns counts 15 exterminating and pest control services (NAICS 561710, Exterminating and Pest Control Services) in the Hilo-Kailua, HI micropolitan area for 2023. They employed 136 people in mid-March and paid $6,845,000 in annual payroll. By establishment count the area is 180th out of 564 areas with published figures for exterminating and pest control services.
Measured against its 210,000 residents (2024 estimate), the area has 7.2 exterminating and pest control services per 100,000 people; the U.S. rate is 4.9, so Hilo, HI is 47.1% above the national figure. The average establishment here has 9.1 employees, compared with 8.4 nationally. Payroll per employee comes to $50,331, 5.9% below the national $53,466.
| Measure | Hilo, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 15 | 59 | 16,535 |
| Mid-March employees | 136 | 766 | 139,150 |
| Annual payroll | $6,845,000 | $42,315,000 (moderate noise) | $7,439,859,000 |
| Employees per establishment | 9.1 | 13.0 | 8.4 |
| Payroll per employee | $50,331 | $55,242 | $53,466 |
| Establishments per 100,000 residents | 7.2 | 4.1 | 4.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at exterminating and pest control services in Hilo, HI
Of the exterminating and pest control services in Hilo, HI that had employees in March 2023, 30.8% had fewer than five (the U.S. share is 56.9%). 69.2% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 4 | 30.8% | 56.9% |
| 5–9 employees | 5 | 38.5% | 17.3% |
| 10–19 employees | 4 | 30.8% | 14.2% |
| 20–49 employees | not published | — | 9.9% |
| 50 or more employees | 0 | 0.0% | 1.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for exterminating and pest control services in Hilo, HI
Pest problems feel urgent to the caller, and people usually hire the first company that answers. Routes, follow-up treatments and recurring plans also generate steady scheduling calls. That holds for exterminating and pest control services in Hilo, HI as much as anywhere.
Typical inbound and outbound calls for exterminating and pest control services in Hilo, HI:
- The company calls customers the day before service.
- A homeowner calls about wasps near the front door.
- A customer calls to reschedule a quarterly treatment.
What exterminating and pest control services text about
Pest control companies text service reminders and technician arrival notices.
Texts sent from a local business number in Hilo, HI have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for exterminating and pest control services in Hilo, HI
The average pest control company in Hilo, HI has 9.1 employees, so a 9-person team is a reasonable benchmark. Priced per seat, 9 users would run $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,092 less than RingCentral for a pest control company in Hilo, HI of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Setting up Callata for a pest control company in Hilo, HI
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Hilo, HI is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many exterminating and pest control services are there in Hilo, HI?
Census County Business Patterns counted 15 exterminating and pest control services in the Hilo-Kailua, HI micropolitan area in 2023. They employed 136 people in mid-March.
What does a business phone system cost for a 9-person pest control company?
At month-to-month list prices checked September 28, 2026, 9 users cost $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $179.00.
Can an AI receptionist answer calls for a pest control company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.