CallataGuidesBusiness phone system for general rental centers in Phoenix, AZ
General rental centers in the Phoenix-Mesa-Chandler, AZ metro area: 32 establishments in 2023, the local area codes, and what phone service costs a 13-person team.
- Establishments
- 32CBP 2023
- Employees
- 425mid-March 2023
- Per 100k residents
- 0.6U.S. 0.8
- Rank
- 15th of 219areas by count
The general rental center market in Phoenix, AZ
County Business Patterns counts 32 general rental centers (NAICS 532310, General Rental Centers) in the Phoenix-Mesa-Chandler, AZ metro area for 2023. Together they reported 425 mid-March employees and $26.7 million of payroll for the year. That ranks 15th of the 219 metro and micropolitan areas where Census published a count for this industry.
With 5.2 million residents in the Census 2024 estimate, that is 0.6 general rental centers per 100,000 people, 23.0% below the national rate of 0.8. Establishments average 13.3 employees, 83.4% above the U.S. average of 7.2. Payroll per employee comes to $62,772, 6.3% above the national $59,025.
| Measure | Phoenix, AZ | Arizona | United States |
|---|---|---|---|
| Establishments | 32 | 44 | 2,725 |
| Mid-March employees | 425 (moderate noise) | 493 (moderate noise) | 19,738 |
| Annual payroll | $26,678,000 (moderate noise) | $30,878,000 (moderate noise) | $1,165,027,000 |
| Employees per establishment | 13.3 | 11.2 | 7.2 |
| Payroll per employee | $62,772 | $62,633 | $59,025 |
| Establishments per 100,000 residents | 0.6 | 0.6 | 0.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big general rental centers in Phoenix, AZ are
Of the general rental centers in Phoenix, AZ that had employees in March 2023, 54.8% had fewer than five (the U.S. share is 50.8%). 67.7% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 17 | 54.8% | 50.8% |
| 5–9 employees | 4 | 12.9% | 26.8% |
| 10–19 employees | not published | — | 15.4% |
| 20–49 employees | 7 | 22.6% | 6.1% |
| 50 or more employees | 3 | 9.7% | 1.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a general rental center in Phoenix, AZ has to catch
General rental centers rent tools, party equipment and more, and customers call about availability and delivery. Weekend events drive call peaks.
Calls a general rental center in Phoenix, AZ might handle in a typical week include:
- The center calls a customer about delivery.
- An event planner calls about a tent.
- A customer calls to extend a rental.
Calls after closing time
Event-related calls often come in the evening.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
What a phone system costs a general rental center in Phoenix, AZ
The average general rental center in Phoenix, AZ has 13.3 employees, so a 13-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 13 users on RingCentral RingEX Core cost $390.00 a month and 13 on Ooma Office Pro cost $324.35. On Callata the same 13 people cost $259.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,572. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $259.00 | $3,108.00 |
| Quo (Starter) | $19.00 per user | $247.00 | $2,964.00 |
| Nextiva (Core) | $23.00 per user | $299.00 | $3,588.00 |
| Ooma (Office Pro) | $24.95 per user | $324.35 | $3,892.20 |
| Dialpad (Standard) | $27.00 per user | $351.00 | $4,212.00 |
| RingCentral (RingEX Core) | $30.00 per user | $390.00 | $4,680.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Phoenix, AZ
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 480 has the most, with 783 of 1,933 exchanges (41%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 480 | 783 | Mountain | 1999 | 602, 623 |
| 602 | 748 | Mountain | 1947 | 480, 623 |
| 623 | 312 | Mountain | 1999 | 480, 602 |
| 520 | 74 | Mountain | 1995 | none |
| 928 | 16 | Mountain | 2001 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What general rental centers in Phoenix, AZ get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Phoenix, AZ, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many general rental centers are there in Phoenix, AZ?
Census County Business Patterns counted 32 general rental centers in the Phoenix-Mesa-Chandler, AZ metro area in 2023. They employed 425 people in mid-March.
What does a business phone system cost for a 13-person general rental center?
At month-to-month list prices checked September 28, 2026, 13 users cost $390.00 a month on RingCentral RingEX Core and $324.35 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $259.00.
What area code should a general rental center in Phoenix, AZ use?
Area code 480 has the most assigned exchanges among the area's named places, followed by 602 and 623. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a general rental center?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.