CallataGuidesBusiness phone system for mortgage and nonmortgage loan brokers in Phoenix, AZ
Mortgage and nonmortgage loan brokers in the Phoenix-Mesa-Chandler, AZ metro area: 401 establishments in 2023, the local area codes, and what phone service costs a 14-person team.
- Establishments
- 401CBP 2023
- Employees
- 5,635mid-March 2023
- Per 100k residents
- 7.7U.S. 2.9
- Rank
- 4th of 242areas by count
How many mortgage and nonmortgage loan brokers are in Phoenix, AZ?
There were 401 mortgage and nonmortgage loan brokers in the Phoenix-Mesa-Chandler, AZ metro area in 2023, according to Census County Business Patterns (NAICS 522310, Mortgage and Nonmortgage Loan Brokers). They employed 5,635 people in mid-March and paid $325.3 million in annual payroll. By establishment count the area is 4th out of 242 areas with published figures for mortgage and nonmortgage loan brokers.
Measured against its 5.2 million residents (2024 estimate), the area has 7.7 mortgage and nonmortgage loan brokers per 100,000 people; the U.S. rate is 2.9, so Phoenix, AZ is 168.5% above the national figure. The average establishment here has 14.1 employees, compared with 5.6 nationally. Payroll per employee comes to $57,721, 35.4% below the national $89,382.
| Measure | Phoenix, AZ | Arizona | United States |
|---|---|---|---|
| Establishments | 401 | 446 | 9,792 |
| Mid-March employees | 5,635 (moderate noise) | 5,789 (moderate noise) | 54,952 |
| Annual payroll | $325,258,000 | $334,649,000 | $4,911,723,000 |
| Employees per establishment | 14.1 | 13.0 | 5.6 |
| Payroll per employee | $57,721 | $57,808 | $89,382 |
| Establishments per 100,000 residents | 7.7 | 5.9 | 2.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big mortgage and nonmortgage loan brokers in Phoenix, AZ are
Of the mortgage and nonmortgage loan brokers in Phoenix, AZ that had employees in March 2023, 82.6% had fewer than five (the U.S. share is 81.5%). 92.4% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 328 | 82.6% | 81.5% |
| 5–9 employees | 39 | 9.8% | 10.6% |
| 10–19 employees | 16 | 4.0% | 4.5% |
| 20–49 employees | 7 | 1.8% | 2.2% |
| 50 or more employees | 7 | 1.8% | 1.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for mortgage and nonmortgage loan brokers in Phoenix, AZ
Loan brokers live on responsiveness: borrowers call while house hunting, and agents call to check on approvals before offers. Calls missed during a rate-sensitive moment can cost a deal.
Typical inbound and outbound calls for mortgage and nonmortgage loan brokers in Phoenix, AZ:
- A real estate agent calls to verify a buyer's approval status.
- A borrower calls to ask about pre-approval.
- The broker calls a borrower for missing documents.
Business texting for mortgage and nonmortgage loan brokers
Brokers text document checklists and status updates to borrowers and agents.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Phone system pricing for a 14-person mortgage brokerage
The average mortgage brokerage in Phoenix, AZ has 14.1 employees, so a 14-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $349.30 a month on Ooma Office Pro or $420.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $279.00 a month for 14 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,692 less than RingCentral for a mortgage brokerage in Phoenix, AZ of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $279.00 | $3,348.00 |
| Quo (Starter) | $19.00 per user | $266.00 | $3,192.00 |
| Nextiva (Core) | $23.00 per user | $322.00 | $3,864.00 |
| Ooma (Office Pro) | $24.95 per user | $349.30 | $4,191.60 |
| Dialpad (Standard) | $27.00 per user | $378.00 | $4,536.00 |
| RingCentral (RingEX Core) | $30.00 per user | $420.00 | $5,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Phoenix, AZ
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 480 has the most, with 783 of 1,933 exchanges (41%). A local number lets borrowers in Phoenix, AZ call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 480 | 783 | Mountain | 1999 | 602, 623 |
| 602 | 748 | Mountain | 1947 | 480, 623 |
| 623 | 312 | Mountain | 1999 | 480, 602 |
| 520 | 74 | Mountain | 1995 | none |
| 928 | 16 | Mountain | 2001 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for mortgage and nonmortgage loan brokers
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Phoenix, AZ is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Marketing calls and texts require consent, and financial details should not be sent by text.
Frequently asked questions
How many mortgage and nonmortgage loan brokers are there in Phoenix, AZ?
Census County Business Patterns counted 401 mortgage and nonmortgage loan brokers in the Phoenix-Mesa-Chandler, AZ metro area in 2023. They employed 5,635 people in mid-March.
What does a business phone system cost for a 14-person mortgage brokerage?
At month-to-month list prices checked September 28, 2026, 14 users cost $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $279.00.
What area code should a mortgage brokerage in Phoenix, AZ use?
Area code 480 has the most assigned exchanges among the area's named places, followed by 602 and 623. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a mortgage brokerage?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Marketing calls and texts require consent, and financial details should not be sent by text.