CallataGuidesBusiness phone system for general freight trucking companies (local) in Worcester, MA
General freight trucking companies (local) in the Worcester, MA metro area: 90 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 90CBP 2023
- Employees
- 528mid-March 2023
- Per 100k residents
- 10.2U.S. 13.6
- Rank
- 74th of 798areas by count
How many general freight trucking companies (local) are in Worcester, MA?
County Business Patterns counts 90 general freight trucking companies (local) (NAICS 484110, General Freight Trucking, Local) in the Worcester, MA metro area for 2023. They employed 528 people in mid-March and paid $26.9 million in annual payroll. By establishment count the area is 74th out of 798 areas with published figures for general freight trucking companies (local).
Measured against its 881,000 residents (2024 estimate), the area has 10.2 general freight trucking companies (local) per 100,000 people; the U.S. rate is 13.6, so Worcester, MA is 25.0% below the national figure. The average establishment here has 5.9 employees, compared with 6.1 nationally. Payroll per employee comes to $50,975, in line with the national $51,807.
| Measure | Worcester, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 90 | 723 | 46,302 |
| Mid-March employees | 528 | 4,607 | 284,101 |
| Annual payroll | $26,915,000 | $259,405,000 | $14,718,527,000 |
| Employees per establishment | 5.9 | 6.4 | 6.1 |
| Payroll per employee | $50,975 | $56,307 | $51,807 |
| Establishments per 100,000 residents | 10.2 | 10.1 | 13.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at general freight trucking companies (local) in Worcester, MA
Of the general freight trucking companies (local) in Worcester, MA that had employees in March 2023, 74.2% had fewer than five (the U.S. share is 77.6%). 83.1% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 66 | 74.2% | 77.6% |
| 5–9 employees | 8 | 9.0% | 8.9% |
| 10–19 employees | 9 | 10.1% | 6.7% |
| 20–49 employees | 6 | 6.7% | 4.5% |
| 50 or more employees | 0 | 0.0% | 2.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What general freight trucking companies (local) in Worcester, MA use the phone for
Local freight carriers coordinate drivers, shippers and receivers throughout the day. Dispatchers need calls routed to them and drivers need to call from the road with a business number.
Calls a local trucking company in Worcester, MA might handle in a typical week include:
- A broker calls about a load.
- A receiver calls about a delivery appointment.
- Dispatch calls a customer with an ETA.
Texting shippers
Carriers text ETAs and delivery confirmations.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a local trucking company in Worcester, MA
The average local trucking company in Worcester, MA has 5.9 employees, so a 6-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $149.70 a month on Ooma Office Pro or $180.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $732 less than RingCentral for a local trucking company in Worcester, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for general freight trucking companies (local) in Worcester, MA
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 508 has the most, with 181 of 459 exchanges (39%). A local number lets shippers in Worcester, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 508 | 181 | Eastern | 1988 | 774 |
| 774 | 129 | Eastern | 2001 | 508 |
| 978 | 123 | Eastern | 1997 | 351 |
| 351 | 21 | Eastern | 2001 | 978 |
| 413 | 5 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a local trucking company in Worcester, MA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Worcester, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many general freight trucking companies (local) are there in Worcester, MA?
Census County Business Patterns counted 90 general freight trucking companies (local) in the Worcester, MA metro area in 2023. They employed 528 people in mid-March.
What does a business phone system cost for a 6-person local trucking company?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
What area code should a local trucking company in Worcester, MA use?
Area code 508 has the most assigned exchanges among the area's named places, followed by 774 and 978. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a local trucking company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.