CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Burlington, NC
Agencies providing services for the elderly and persons with disabilities in the Burlington, NC metro area: 18 establishments in 2023, the local area codes, and what phone service costs a 34-person team.
- Establishments
- 18CBP 2023
- Employees
- 605mid-March 2023
- Per 100k residents
- 9.8U.S. 11.8
- Rank
- 280th of 784areas by count
Agencies providing services for the elderly and persons with disabilities in Burlington, NC by the numbers
County Business Patterns counts 18 agencies providing services for the elderly and persons with disabilities (NAICS 624120, Services for the Elderly and Persons with Disabilities) in the Burlington, NC metro area for 2023. They employed 605 people in mid-March and paid $17.8 million in annual payroll. By establishment count the area is 280th out of 784 areas with published figures for agencies providing services for the elderly and persons with disabilities.
Measured against its 183,000 residents (2024 estimate), the area has 9.8 agencies providing services for the elderly and persons with disabilities per 100,000 people; the U.S. rate is 11.8, so Burlington, NC is 16.9% below the national figure. The average establishment here has 33.6 employees, compared with 37.9 nationally. Payroll per employee comes to $29,407, in line with the national $29,098.
| Measure | Burlington, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 18 | 1,081 | 40,265 |
| Mid-March employees | 605 | 28,338 | 1,527,355 |
| Annual payroll | $17,791,000 | $677,925,000 | $44,442,733,000 |
| Employees per establishment | 33.6 | 26.2 | 37.9 |
| Payroll per employee | $29,407 | $23,923 | $29,098 |
| Establishments per 100,000 residents | 9.8 | 9.8 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: agencies providing services for the elderly and persons with disabilities in Burlington, NC
Of the agencies providing services for the elderly and persons with disabilities in Burlington, NC that had employees in March 2023, 26.7% had fewer than five (the U.S. share is 35.3%). 46.7% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 4 | 26.7% | 35.3% |
| 5–9 employees | 3 | 20.0% | 15.5% |
| 10–19 employees | 3 | 20.0% | 14.7% |
| 20–49 employees | 5 | 33.3% | 17.7% |
| 50 or more employees | 0 | 0.0% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an in-home care agency in Burlington, NC has to catch
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon. That holds for agencies providing services for the elderly and persons with disabilities in Burlington, NC as much as anywhere.
A few of the calls that come in to agencies providing services for the elderly and persons with disabilities in Burlington, NC:
- A family member calls to adjust the weekly schedule.
- A family calls to ask about care for a parent coming home from the hospital.
- A case manager calls with a referral.
What agencies providing services for the elderly and persons with disabilities text about
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for agencies providing services for the elderly and persons with disabilities in Burlington, NC
The average in-home care agency in Burlington, NC has 33.6 employees, so a 34-person team is a reasonable benchmark. Priced per seat, 34 users would run $1,020.00 a month on RingCentral RingEX Core and $848.30 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $679.00 a month for 34 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $4,092 less than RingCentral for an in-home care agency in Burlington, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $679.00 | $8,148.00 |
| Quo (Starter) | $19.00 per user | $646.00 | $7,752.00 |
| Nextiva (Core) | $23.00 per user | $782.00 | $9,384.00 |
| Ooma (Office Pro) | $24.95 per user | $848.30 | $10,179.60 |
| Dialpad (Standard) | $27.00 per user | $918.00 | $11,016.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,020.00 | $12,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Burlington, NC
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 336 has the most, with 51 of 71 exchanges (72%). A local number lets clients and families in Burlington, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 336 | 51 | Eastern | 1997 | 743 |
| 743 | 13 | Eastern | 2016 | 336 |
| 984 | 4 | Eastern | 2012 | 919 |
| 919 | 3 | Eastern | 1954 | 984 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for an in-home care agency in Burlington, NC
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Burlington, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Burlington, NC?
Census County Business Patterns counted 18 agencies providing services for the elderly and persons with disabilities in the Burlington, NC metro area in 2023. They employed 605 people in mid-March.
What does a business phone system cost for a 34-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 34 users cost $1,020.00 a month on RingCentral RingEX Core and $848.30 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $679.00.
What area code should an in-home care agency in Burlington, NC use?
Area code 336 has the most assigned exchanges among the area's named places, followed by 743 and 984. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.