Business phone system for hotels and motels in Maryland

Hotels and motels in Maryland by the numbers

County Business Patterns counts 679 establishments in Maryland classified as Hotels (except Casino Hotels) and Motels (NAICS 721110) for 2023. They employed 18,373 people in mid-March and reported $766.5 million in annual payroll. That is the 30th highest count among the 51 states and DC with published figures. Hotels and motels make up 0.47% of the 142,967 business establishments in the state.

Per 100,000 residents (2024 estimate) Maryland has 10.8 hotels and motels, 34.0% below the national rate of 16.4. The average establishment has 27.1 employees against 26.8 nationally. Payroll per employee is $41,721, 6.0% above the U.S. figure of $39,374.

Hotels and motels by metro area in Maryland

Census published hotel counts for 10 metro or micropolitan areas that include part of Maryland. The largest is Washington, DC-VA-MD-WV, with 652 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 64% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at hotels and motels in Maryland

23.6% of Maryland's hotels and motels with employees had fewer than five people in March 2023, compared with 30.9% nationally. 37.2% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What hotels and motels in Maryland use the phone for

Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere.

Calls a hotel in Maryland might handle in a typical week include:

• An event planner calls about a room block.
• The hotel calls a guest to confirm a late arrival.
• A vendor calls about a delivery.

What hotels and motels text about

Hotels text check-in details and guest service updates.

Texting from a local number in Maryland requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 27-person hotel

Hotels and motels in Maryland average 27.1 employees, so the comparison uses a 27-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 27 users on RingCentral RingEX Core cost $810.00 a month and 27 on Ooma Office Pro cost $673.65. Callata comes to $539.00 a month for 27 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $3,252 less than RingCentral for a hotel in Maryland of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Maryland

Maryland has 6 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a hotel can hold a number in more than one of them.

How Callata works for hotels and motels in Maryland

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in Maryland is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.