Business phone system for hotels and motels in Maine

The hotel industry in Maine

The Census Bureau counted 486 hotels and motels in Maine in its 2023 County Business Patterns (NAICS 721110). They employed 7,977 people in mid-March and reported $362.2 million in annual payroll. That is the 36th highest count among the 51 states and DC with published figures. Hotels and motels make up 1.1% of the 43,345 business establishments in the state.

Per 100,000 residents (2024 estimate) Maine has 34.6 hotels and motels, 110.5% above the national rate of 16.4. The average establishment has 16.4 employees against 26.8 nationally. Payroll per employee is $45,404, 15.3% above the U.S. figure of $39,374.

Hotels and motels by metro area in Maine

Census published hotel counts for 4 metro or micropolitan areas that include part of Maine. The largest is Portland, ME, with 230 establishments. Single-state metro and micropolitan areas account for 62% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at hotels and motels in Maine

53.1% of Maine's hotels and motels with employees had fewer than five people in March 2023, compared with 30.9% nationally. 67.0% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What hotels and motels in Maine use the phone for

Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere.

Calls a hotel in Maine might handle in a typical week include:

• A vendor calls about a delivery.
• A traveler calls to ask about availability this weekend.
• An event planner calls about a room block.

Texting guests

Hotels text check-in details and guest service updates.

Texting from a local number in Maine requires carrier registration (10DLC), a one-time $49 fee on Callata.

Callata vs. per-seat pricing for hotels and motels in Maine

Hotels and motels in Maine average 16.4 employees, so the comparison uses a 16-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 16 users on RingCentral RingEX Core cost $480.00 a month and 16 on Ooma Office Pro cost $399.20. Callata comes to $319.00 a month for 16 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,932 less than RingCentral for a hotel in Maine of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Maine

Maine has 1 geographic area code in service according to NANPA. Callata includes up to 3 local numbers, so a hotel can hold a number in more than one of them.

How Callata works for hotels and motels in Maine

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Maine is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.