CallataGuidesBusiness phone system for supermarkets and grocery stores in Salt Lake City, UT
Supermarkets and grocery stores in the Salt Lake City-Murray, UT metro area: 186 establishments in 2023, the local area codes, and what phone service costs a 56-person team.
- Establishments
- 186CBP 2023
- Employees
- 10,496mid-March 2023
- Per 100k residents
- 14.3U.S. 18.5
- Rank
- 55th of 892areas by count
Supermarkets and grocery stores in Salt Lake City, UT by the numbers
The Census Bureau's 2023 County Business Patterns lists 186 establishments classified as Supermarkets and Other Grocery (except Convenience) Stores (NAICS 445110) in the Salt Lake City-Murray, UT metro area. They employed 10,496 people in mid-March and paid $329.1 million in annual payroll. By establishment count the area is 55th out of 892 areas with published figures for supermarkets and grocery stores.
Measured against its 1.3 million residents (2024 estimate), the area has 14.3 supermarkets and grocery stores per 100,000 people; the U.S. rate is 18.5, so Salt Lake City, UT is 22.7% below the national figure. The average establishment here has 56.4 employees, compared with 44.6 nationally. Payroll per employee comes to $31,359, 5.2% above the national $29,817.
| Measure | Salt Lake City, UT | Utah | United States |
|---|---|---|---|
| Establishments | 186 | 411 | 62,947 |
| Mid-March employees | 10,496 | 25,097 | 2,808,118 |
| Annual payroll | $329,146,000 | $728,360,000 | $83,729,007,000 |
| Employees per establishment | 56.4 | 61.1 | 44.6 |
| Payroll per employee | $31,359 | $29,022 | $29,817 |
| Establishments per 100,000 residents | 14.3 | 11.7 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: supermarkets and grocery stores in Salt Lake City, UT
Of the supermarkets and grocery stores in Salt Lake City, UT that had employees in March 2023, 26.9% had fewer than five (the U.S. share is 32.9%). 35.5% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 50 | 26.9% | 32.9% |
| 5–9 employees | 16 | 8.6% | 10.3% |
| 10–19 employees | 19 | 10.2% | 11.9% |
| 20–49 employees | 17 | 9.1% | 13.9% |
| 50 or more employees | 84 | 45.2% | 31.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a grocery store in Salt Lake City, UT has to catch
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks. That holds for supermarkets and grocery stores in Salt Lake City, UT as much as anywhere.
A few of the calls that come in to supermarkets and grocery stores in Salt Lake City, UT:
- A customer calls about hours.
- A customer calls to order a holiday platter from the deli.
- The store calls a customer when an order is ready.
Business texting for supermarkets and grocery stores
Grocers text order-ready notices.
Texts sent from a local business number in Salt Lake City, UT have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Phone system pricing for a 56-person grocery store
The average grocery store in Salt Lake City, UT has 56.4 employees, so a 56-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $1,397.20 a month on Ooma Office Pro or $1,680.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $1,119.00 a month for 56 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $6,732 less than RingCentral for a grocery store in Salt Lake City, UT of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,119.00 | $13,428.00 |
| Quo (Starter) | $19.00 per user | $1,064.00 | $12,768.00 |
| Nextiva (Core) | $23.00 per user | $1,288.00 | $15,456.00 |
| Ooma (Office Pro) | $24.95 per user | $1,397.20 | $16,766.40 |
| Dialpad (Standard) | $27.00 per user | $1,512.00 | $18,144.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,680.00 | $20,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Salt Lake City, UT
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 801 has the most, with 437 of 673 exchanges (65%). A local number lets customers in Salt Lake City, UT call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 801 | 437 | Mountain | 1947 | 385 |
| 385 | 202 | Mountain | 2009 | 801 |
| 435 | 34 | Mountain | 1997 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a grocery store in Salt Lake City, UT
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Salt Lake City, UT is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Salt Lake City, UT?
Census County Business Patterns counted 186 supermarkets and grocery stores in the Salt Lake City-Murray, UT metro area in 2023. They employed 10,496 people in mid-March.
What does a business phone system cost for a 56-person grocery store?
At month-to-month list prices checked September 28, 2026, 56 users cost $1,680.00 a month on RingCentral RingEX Core and $1,397.20 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,119.00.
What area code should a grocery store in Salt Lake City, UT use?
Area code 801 has the most assigned exchanges among the area's named places, followed by 385 and 435. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.