CallataGuidesBusiness phone system for supermarkets and grocery stores in Albany, NY
Supermarkets and grocery stores in the Albany-Schenectady-Troy, NY metro area: 188 establishments in 2023, the local area codes, and what phone service costs a 54-person team.
- Establishments
- 188CBP 2023
- Employees
- 10,161mid-March 2023
- Per 100k residents
- 20.6U.S. 18.5
- Rank
- 53rd of 892areas by count
How many supermarkets and grocery stores are in Albany, NY?
There were 188 supermarkets and grocery stores in the Albany-Schenectady-Troy, NY metro area in 2023, according to Census County Business Patterns (NAICS 445110, Supermarkets and Other Grocery (except Convenience) Stores). Together they reported 10,161 mid-March employees and $315.7 million of payroll for the year. That ranks 53rd of the 892 metro and micropolitan areas where Census published a count for this industry.
With 913,000 residents in the Census 2024 estimate, that is 20.6 supermarkets and grocery stores per 100,000 people, 11.2% above the national rate of 18.5. Establishments average 54.0 employees, 21.2% above the U.S. average of 44.6. Payroll per employee comes to $31,067, 4.2% above the national $29,817.
| Measure | Albany, NY | New York | United States |
|---|---|---|---|
| Establishments | 188 | 8,320 | 62,947 |
| Mid-March employees | 10,161 | 176,258 | 2,808,118 |
| Annual payroll | $315,674,000 | $5,378,277,000 | $83,729,007,000 |
| Employees per establishment | 54.0 | 21.2 | 44.6 |
| Payroll per employee | $31,067 | $30,514 | $29,817 |
| Establishments per 100,000 residents | 20.6 | 41.9 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at supermarkets and grocery stores in Albany, NY
Of the supermarkets and grocery stores in Albany, NY that had employees in March 2023, 41.1% had fewer than five (the U.S. share is 32.9%). 49.2% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 76 | 41.1% | 32.9% |
| 5–9 employees | 15 | 8.1% | 10.3% |
| 10–19 employees | 16 | 8.6% | 11.9% |
| 20–49 employees | 18 | 9.7% | 13.9% |
| 50 or more employees | 60 | 32.4% | 31.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a grocery store in Albany, NY has to catch
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks.
Calls a grocery store in Albany, NY might handle in a typical week include:
- A customer calls about a product in stock.
- A supplier calls about a delivery.
- A customer calls to order a holiday platter from the deli.
After-hours calls
After-hours calls are mostly hours questions.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Phone system pricing for a 54-person grocery store
The average grocery store in Albany, NY has 54.0 employees, so a 54-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $1,347.30 a month on Ooma Office Pro or $1,620.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 54 people cost $1,079.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $6,492. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,079.00 | $12,948.00 |
| Quo (Starter) | $19.00 per user | $1,026.00 | $12,312.00 |
| Nextiva (Core) | $23.00 per user | $1,242.00 | $14,904.00 |
| Ooma (Office Pro) | $24.95 per user | $1,347.30 | $16,167.60 |
| Dialpad (Standard) | $27.00 per user | $1,458.00 | $17,496.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,620.00 | $19,440.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Albany, NY
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 518 has the most, with 415 of 509 exchanges (82%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 518 | 415 | Eastern | 1947 | 838 |
| 838 | 91 | Eastern | 2017 | 518 |
| 845 | 3 | Eastern | 2000 | 329 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What supermarkets and grocery stores in Albany, NY get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Albany, NY, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Albany, NY?
Census County Business Patterns counted 188 supermarkets and grocery stores in the Albany-Schenectady-Troy, NY metro area in 2023. They employed 10,161 people in mid-March.
What does a business phone system cost for a 54-person grocery store?
At month-to-month list prices checked September 28, 2026, 54 users cost $1,620.00 a month on RingCentral RingEX Core and $1,347.30 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,079.00.
What area code should a grocery store in Albany, NY use?
Area code 518 has the most assigned exchanges among the area's named places, followed by 838 and 845. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.