CallataGuidesBusiness phone system for glass and glazing contractors in Grand Rapids, MI
Glass and glazing contractors in the Grand Rapids-Wyoming-Kentwood, MI metro area: 18 establishments in 2023, the local area codes, and what phone service costs a 13-person team.
- Establishments
- 18CBP 2023
- Employees
- 242mid-March 2023
- Per 100k residents
- 1.5U.S. 2.0
- Rank
- 69th of 310areas by count
Glass and glazing contractors in Grand Rapids, MI by the numbers
The Census Bureau's 2023 County Business Patterns lists 18 establishments classified as Glass and Glazing Contractors (NAICS 238150) in the Grand Rapids-Wyoming-Kentwood, MI metro area. They employed 242 people in mid-March and paid $15.2 million in annual payroll. By establishment count the area is 69th out of 310 areas with published figures for glass and glazing contractors.
Measured against its 1.2 million residents (2024 estimate), the area has 1.5 glass and glazing contractors per 100,000 people; the U.S. rate is 2.0, so Grand Rapids, MI is 25.2% below the national figure. The average establishment here has 13.4 employees, compared with 9.9 nationally. Payroll per employee comes to $62,661, 10.1% below the national $69,666.
| Measure | Grand Rapids, MI | Michigan | United States |
|---|---|---|---|
| Establishments | 18 | 165 | 6,945 |
| Mid-March employees | 242 (moderate noise) | 1,662 | 68,694 |
| Annual payroll | $15,164,000 (moderate noise) | $116,842,000 | $4,785,630,000 |
| Employees per establishment | 13.4 | 10.1 | 9.9 |
| Payroll per employee | $62,661 | $70,302 | $69,666 |
| Establishments per 100,000 residents | 1.5 | 1.6 | 2.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big glass and glazing contractors in Grand Rapids, MI are
Of the glass and glazing contractors in Grand Rapids, MI that had employees in March 2023, 46.7% had fewer than five (the U.S. share is 51.8%). 66.7% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 7 | 46.7% | 51.8% |
| 5–9 employees | 3 | 20.0% | 22.2% |
| 10–19 employees | 5 | 33.3% | 14.1% |
| 20–49 employees | not published | — | 8.8% |
| 50 or more employees | 0 | 0.0% | 3.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for glass and glazing contractors in Grand Rapids, MI
Glass contractors handle storefront, window and shower-door work, and broken glass is often urgent for a business. Answering quickly can win emergency board-up and replacement jobs. That holds for glass and glazing contractors in Grand Rapids, MI as much as anywhere.
Typical inbound and outbound calls for glass and glazing contractors in Grand Rapids, MI:
- A builder calls about window installation.
- The contractor calls a customer about a measurement appointment.
- A property manager calls about a cracked window.
What glass and glazing contractors text about
Contractors text measurement times and install dates.
Texts sent from a local business number in Grand Rapids, MI have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a glass and glazing contractor in Grand Rapids, MI
The average glass and glazing contractor in Grand Rapids, MI has 13.4 employees, so a 13-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 13 users on RingCentral RingEX Core cost $390.00 a month and 13 on Ooma Office Pro cost $324.35. Callata comes to $259.00 a month for 13 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,572 less than RingCentral for a glass and glazing contractor in Grand Rapids, MI of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $259.00 | $3,108.00 |
| Quo (Starter) | $19.00 per user | $247.00 | $2,964.00 |
| Nextiva (Core) | $23.00 per user | $299.00 | $3,588.00 |
| Ooma (Office Pro) | $24.95 per user | $324.35 | $3,892.20 |
| Dialpad (Standard) | $27.00 per user | $351.00 | $4,212.00 |
| RingCentral (RingEX Core) | $30.00 per user | $390.00 | $4,680.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Grand Rapids, MI
NANPA records place the exchanges of the area's named cities and towns in 6 area codes. 616 has the most, with 491 of 563 exchanges (87%). A local number lets customers in Grand Rapids, MI call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 616 | 491 | Eastern | 1947 | none |
| 989 | 31 | Eastern | 2001 | none |
| 269 | 22 | Eastern | 2002 | none |
| 517 | 11 | Eastern | 1947 | none |
| 810 | 4 | Eastern | 1993 | none |
| 231 | 4 | Eastern | 1999 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What glass and glazing contractors in Grand Rapids, MI get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Grand Rapids, MI is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many glass and glazing contractors are there in Grand Rapids, MI?
Census County Business Patterns counted 18 glass and glazing contractors in the Grand Rapids-Wyoming-Kentwood, MI metro area in 2023. They employed 242 people in mid-March.
What does a business phone system cost for a 13-person glass and glazing contractor?
At month-to-month list prices checked September 28, 2026, 13 users cost $390.00 a month on RingCentral RingEX Core and $324.35 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $259.00.
What area code should a glass and glazing contractor in Grand Rapids, MI use?
Area code 616 has the most assigned exchanges among the area's named places, followed by 989 and 269. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a glass and glazing contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.