CallataGuidesBusiness phone system for dental laboratories in Boston, MA-NH
Dental laboratories in the Boston-Cambridge-Newton, MA-NH metro area: 79 establishments in 2023, the local area codes, and what phone service costs a 10-person team.
- Establishments
- 79CBP 2023
- Employees
- 808mid-March 2023
- Per 100k residents
- 1.6U.S. 1.4
- Rank
- 11th of 274areas by count
The dental laboratory market in Boston, MA-NH
There were 79 dental laboratories in the Boston-Cambridge-Newton, MA-NH metro area in 2023, according to Census County Business Patterns (NAICS 339116, Dental Laboratories). They employed 808 people in mid-March and paid $94.5 million in annual payroll. By establishment count the area is 11th out of 274 areas with published figures for dental laboratories.
Measured against its 5.0 million residents (2024 estimate), the area has 1.6 dental laboratories per 100,000 people; the U.S. rate is 1.4, so Boston, MA-NH is 11.8% above the national figure. The average establishment here has 10.2 employees, compared with 8.8 nationally. Payroll per employee comes to $116,984, 112.9% above the national $54,943.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 79 | 98 | 4,782 |
| Mid-March employees | 808 (moderate noise) | 899 (moderate noise) | 42,188 |
| Annual payroll | $94,523,000 | $100,420,000 | $2,317,941,000 |
| Employees per establishment | 10.2 | 9.2 | 8.8 |
| Payroll per employee | $116,984 | $111,702 | $54,943 |
| Establishments per 100,000 residents | 1.6 | 1.4 | 1.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at dental laboratories in Boston, MA-NH
Of the dental laboratories in Boston, MA-NH that had employees in March 2023, 67.9% had fewer than five (the U.S. share is 62.7%). 85.9% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 53 | 67.9% | 62.7% |
| 5–9 employees | 14 | 17.9% | 20.4% |
| 10–19 employees | 3 | 3.8% | 8.8% |
| 20–49 employees | 5 | 6.4% | 5.5% |
| 50 or more employees | 3 | 3.8% | 2.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What dental laboratories in Boston, MA-NH use the phone for
Dental labs work almost entirely for dental offices, and their calls center on case status checks, shade questions and delivery dates. Quick, accurate answers keep referring dentists loyal.
Calls a dental laboratory in Boston, MA-NH might handle in a typical week include:
- A dental office calls to ask when a crown will be ready.
- A dentist calls to discuss a shade or design detail.
- A new practice calls to ask about turnaround times.
What dental laboratories text about
Labs text case-ready and pickup notices to dental offices.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for dental laboratories in Boston, MA-NH
The average dental laboratory in Boston, MA-NH has 10.2 employees, so a 10-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 10 users on RingCentral RingEX Core cost $300.00 a month and 10 on Ooma Office Pro cost $249.50. Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,212 less than RingCentral for a dental laboratory in Boston, MA-NH of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). A local number lets dental practices in Boston, MA-NH call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a dental laboratory in Boston, MA-NH
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Boston, MA-NH is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many dental laboratories are there in Boston, MA-NH?
Census County Business Patterns counted 79 dental laboratories in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 808 people in mid-March.
What does a business phone system cost for a 10-person dental laboratory?
At month-to-month list prices checked September 28, 2026, 10 users cost $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $199.00.
What area code should a dental laboratory in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a dental laboratory?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.