CallataGuidesBusiness phone system for offices of certified public accountants in Richmond, VA
Offices of certified public accountants in the Richmond, VA metro area: 189 establishments in 2023, the local area codes, and what phone service costs a 12-person team.
- Establishments
- 189CBP 2023
- Employees
- 2,272mid-March 2023
- Per 100k residents
- 13.8U.S. 16.2
- Rank
- 52nd of 864areas by count
The accounting firm market in Richmond, VA
There were 189 offices of certified public accountants in the Richmond, VA metro area in 2023, according to Census County Business Patterns (NAICS 541211, Offices of Certified Public Accountants). Together they reported 2,272 mid-March employees and $246.8 million of payroll for the year. That ranks 52nd of the 864 metro and micropolitan areas where Census published a count for this industry.
With 1.4 million residents in the Census 2024 estimate, that is 13.8 offices of certified public accountants per 100,000 people, 14.8% below the national rate of 16.2. Establishments average 12.0 employees, 9.5% above the U.S. average of 11.0. Payroll per employee comes to $108,607, 7.9% above the national $100,691.
| Measure | Richmond, VA | Virginia | United States |
|---|---|---|---|
| Establishments | 189 | 1,183 | 55,052 |
| Mid-March employees | 2,272 | 19,814 | 604,209 |
| Annual payroll | $246,754,000 | $2,326,837,000 | $60,838,681,000 |
| Employees per establishment | 12.0 | 16.7 | 11.0 |
| Payroll per employee | $108,607 | $117,434 | $100,691 |
| Establishments per 100,000 residents | 13.8 | 13.4 | 16.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big offices of certified public accountants in Richmond, VA are
Of the offices of certified public accountants in Richmond, VA that had employees in March 2023, 59.0% had fewer than five (the U.S. share is 64.8%). 80.3% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 111 | 59.0% | 64.8% |
| 5–9 employees | 40 | 21.3% | 18.8% |
| 10–19 employees | 19 | 10.1% | 9.2% |
| 20–49 employees | 10 | 5.3% | 4.3% |
| 50 or more employees | 8 | 4.3% | 2.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an accounting firm in Richmond, VA has to catch
CPA firms see sharp call peaks around filing deadlines, when the same small staff answers questions from many clients at once. Capturing every call and routing it to the right preparer keeps deadline weeks manageable. That holds for offices of certified public accountants in Richmond, VA as much as anywhere.
Calls an accounting firm in Richmond, VA might handle in a typical week include:
- A small business owner calls to ask about bookkeeping help.
- A bank calls to verify a client's financial statements.
- The firm calls a client to request a signature.
When nobody can pick up
During filing season, after-hours voicemails pile up quickly, so transcription and urgency flags help staff work through them.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Phone system pricing for a 12-person accounting firm
The average accounting firm in Richmond, VA has 12.0 employees, so a 12-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 12 users on RingCentral RingEX Core cost $360.00 a month and 12 on Ooma Office Pro cost $299.40. On Callata the same 12 people cost $239.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,452. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $239.00 | $2,868.00 |
| Quo (Starter) | $19.00 per user | $228.00 | $2,736.00 |
| Nextiva (Core) | $23.00 per user | $276.00 | $3,312.00 |
| Ooma (Office Pro) | $24.95 per user | $299.40 | $3,592.80 |
| Dialpad (Standard) | $27.00 per user | $324.00 | $3,888.00 |
| RingCentral (RingEX Core) | $30.00 per user | $360.00 | $4,320.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for offices of certified public accountants in Richmond, VA
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 804 has the most, with 461 of 489 exchanges (94%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your clients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 804 | 461 | Eastern | 1973 | 686 |
| 686 | 19 | Eastern | 2024 | 804 |
| 757 | 4 | Eastern | 1996 | 948 |
| 434 | 4 | Eastern | 2001 | none |
| 948 | 1 | Eastern | 2022 | 757 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for offices of certified public accountants
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Richmond, VA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Avoid sending taxpayer identification numbers or full financial details by text.
Frequently asked questions
How many offices of certified public accountants are there in Richmond, VA?
Census County Business Patterns counted 189 offices of certified public accountants in the Richmond, VA metro area in 2023. They employed 2,272 people in mid-March.
What does a business phone system cost for a 12-person accounting firm?
At month-to-month list prices checked September 28, 2026, 12 users cost $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $239.00.
What area code should an accounting firm in Richmond, VA use?
Area code 804 has the most assigned exchanges among the area's named places, followed by 686 and 757. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an accounting firm?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending taxpayer identification numbers or full financial details by text.