CallataGuidesBusiness phone system for used merchandise stores in Des Moines, IA
Used merchandise stores in the Des Moines-West Des Moines, IA metro area: 55 establishments in 2023, the local area codes, and what phone service costs a 14-person team.
- Establishments
- 55CBP 2023
- Employees
- 755mid-March 2023
- Per 100k residents
- 7.3U.S. 5.7
- Rank
- 66th of 720areas by count
The used merchandise store market in Des Moines, IA
County Business Patterns counts 55 used merchandise stores (NAICS 453310, Used Merchandise Stores) in the Des Moines-West Des Moines, IA metro area for 2023. Together they reported 755 mid-March employees and $17.8 million of payroll for the year. That ranks 66th of the 720 metro and micropolitan areas where Census published a count for this industry.
With 754,000 residents in the Census 2024 estimate, that is 7.3 used merchandise stores per 100,000 people, 27.5% above the national rate of 5.7. Establishments average 13.7 employees, 20.1% above the U.S. average of 11.4. Payroll per employee comes to $23,640, 3.6% below the national $24,523.
| Measure | Des Moines, IA | Iowa | United States |
|---|---|---|---|
| Establishments | 55 | 270 | 19,466 |
| Mid-March employees | 755 | 2,898 | 222,478 |
| Annual payroll | $17,848,000 | $63,538,000 | $5,455,824,000 |
| Employees per establishment | 13.7 | 10.7 | 11.4 |
| Payroll per employee | $23,640 | $21,925 | $24,523 |
| Establishments per 100,000 residents | 7.3 | 8.3 | 5.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big used merchandise stores in Des Moines, IA are
Of the used merchandise stores in Des Moines, IA that had employees in March 2023, 22.2% had fewer than five (the U.S. share is 43.2%). 44.4% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 12 | 22.2% | 43.2% |
| 5–9 employees | 12 | 22.2% | 21.8% |
| 10–19 employees | 19 | 35.2% | 17.1% |
| 20–49 employees | 11 | 20.4% | 14.3% |
| 50 or more employees | 0 | 0.0% | 3.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a used merchandise store in Des Moines, IA has to catch
Thrift, consignment and resale stores take calls about donations, consignment terms and stock. Consignors call to check on their items. That holds for used merchandise stores in Des Moines, IA as much as anywhere.
Calls a used merchandise store in Des Moines, IA might handle in a typical week include:
- A customer calls about a piece of furniture.
- A customer calls about pickup service.
- A consignor calls to check on sales.
Calls after closing time
After-hours calls are mostly hours questions.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Phone system pricing for a 14-person used merchandise store
The average used merchandise store in Des Moines, IA has 13.7 employees, so a 14-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 14 users on RingCentral RingEX Core cost $420.00 a month and 14 on Ooma Office Pro cost $349.30. On Callata the same 14 people cost $279.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,692. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $279.00 | $3,348.00 |
| Quo (Starter) | $19.00 per user | $266.00 | $3,192.00 |
| Nextiva (Core) | $23.00 per user | $322.00 | $3,864.00 |
| Ooma (Office Pro) | $24.95 per user | $349.30 | $4,191.60 |
| Dialpad (Standard) | $27.00 per user | $378.00 | $4,536.00 |
| RingCentral (RingEX Core) | $30.00 per user | $420.00 | $5,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Des Moines, IA
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 515 has the most, with 342 of 395 exchanges (87%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 515 | 342 | Central | 1947 | none |
| 641 | 52 | Central | 2000 | none |
| 712 | 1 | Central | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What used merchandise stores in Des Moines, IA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Des Moines, IA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many used merchandise stores are there in Des Moines, IA?
Census County Business Patterns counted 55 used merchandise stores in the Des Moines-West Des Moines, IA metro area in 2023. They employed 755 people in mid-March.
What does a business phone system cost for a 14-person used merchandise store?
At month-to-month list prices checked September 28, 2026, 14 users cost $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $279.00.
What area code should a used merchandise store in Des Moines, IA use?
Area code 515 has the most assigned exchanges among the area's named places, followed by 641 and 712. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a used merchandise store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.