CallataGuidesBusiness phone system for temporary help services in Springfield, IL
Temporary help services in the Springfield, IL metro area: 46 establishments in 2023, the local area codes, and what phone service costs a 95-person team.
- Establishments
- 46CBP 2023
- Per 100k residents
- 22.3U.S. 11.2
- Rank
- 111th of 637areas by count
How many temporary help services are in Springfield, IL?
There were 46 temporary help services in the Springfield, IL metro area in 2023, according to Census County Business Patterns (NAICS 561320, Temporary Help Services). That ranks 111th of the 637 metro and micropolitan areas where Census published a count for this industry.
With 206,000 residents in the Census 2024 estimate, that is 22.3 temporary help services per 100,000 people, 98.2% above the national rate of 11.2.
| Measure | Springfield, IL | Illinois | United States |
|---|---|---|---|
| Establishments | 46 | 1,511 | 38,254 |
| Mid-March employees | 1,096 (high noise) | 195,433 | 3,645,678 |
| Annual payroll | $36,149,000 (high noise) | $7,858,141,000 | $177,308,415,000 |
| Employees per establishment | — | 129.3 | 95.3 |
| Payroll per employee | — | $40,209 | $48,635 |
| Establishments per 100,000 residents | 22.3 | 11.9 | 11.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: temporary help services in Springfield, IL
Of the temporary help services in Springfield, IL that had employees in March 2023, 92.3% had fewer than five (the U.S. share is 37.2%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 36 | 92.3% | 37.2% |
| 5–9 employees | not published | — | 8.7% |
| 10–19 employees | not published | — | 8.7% |
| 20–49 employees | not published | — | 14.7% |
| 50 or more employees | 3 | 7.7% | 30.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for temporary help services in Springfield, IL
Staffing agencies fill shifts on short notice, so the phone is constantly in use with workers and clients. Early-morning call-outs require quick action. That holds for temporary help services in Springfield, IL as much as anywhere.
A few of the calls that come in to temporary help services in Springfield, IL:
- A worker calls out sick before a shift.
- A client calls about a timesheet.
- A worker calls about a paycheck.
When nobody can pick up
Call-outs and shift requests arrive early and late, so after-hours routing matters.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
What a phone system costs a temporary staffing agency in Springfield, IL
Census did not publish a reliable employee count for temporary help services in Springfield, IL, so this comparison uses the U.S. average of 95 people per establishment. On a per-user plan that headcount sets the bill: $2,370.25 a month on Ooma Office Pro or $2,850.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 95 people cost $1,899.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $11,412. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,899.00 | $22,788.00 |
| Quo (Starter) | $19.00 per user | $1,805.00 | $21,660.00 |
| Nextiva (Core) | $23.00 per user | $2,185.00 | $26,220.00 |
| Ooma (Office Pro) | $24.95 per user | $2,370.25 | $28,443.00 |
| Dialpad (Standard) | $27.00 per user | $2,565.00 | $30,780.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,850.00 | $34,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for temporary help services in Springfield, IL
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 217 has the most, with 123 of 164 exchanges (75%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your workers and clients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 217 | 123 | Central | 1947 | 447 |
| 447 | 35 | Central | 2021 | 217 |
| 815 | 6 | Central | 1947 | 779 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for temporary help services
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Springfield, IL, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many temporary help services are there in Springfield, IL?
Census County Business Patterns counted 46 temporary help services in the Springfield, IL metro area in 2023.
What does a business phone system cost for a 95-person temporary staffing agency?
At month-to-month list prices checked September 28, 2026, 95 users cost $2,850.00 a month on RingCentral RingEX Core and $2,370.25 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,899.00.
What area code should a temporary staffing agency in Springfield, IL use?
Area code 217 has the most assigned exchanges among the area's named places, followed by 447 and 815. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a temporary staffing agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.