CallataGuidesBusiness phone system for physical, occupational and speech therapy clinics in Knoxville, TN
Physical, occupational and speech therapy clinics in the Knoxville, TN metro area: 137 establishments in 2023, the local area codes, and what phone service costs a 7-person team.
- Establishments
- 137CBP 2023
- Employees
- 921mid-March 2023
- Per 100k residents
- 14.3U.S. 15.3
- Rank
- 65th of 827areas by count
How many physical, occupational and speech therapy clinics are in Knoxville, TN?
County Business Patterns counts 137 physical, occupational and speech therapy clinics (NAICS 621340, Offices of Physical, Occupational and Speech Therapists, and Audiologists) in the Knoxville, TN metro area for 2023. They employed 921 people in mid-March and paid $41.2 million in annual payroll. By establishment count the area is 65th out of 827 areas with published figures for physical, occupational and speech therapy clinics.
Measured against its 958,000 residents (2024 estimate), the area has 14.3 physical, occupational and speech therapy clinics per 100,000 people; the U.S. rate is 15.3, so Knoxville, TN is 6.5% below the national figure. The average establishment here has 6.7 employees, compared with 9.0 nationally. Payroll per employee comes to $44,768, 8.8% below the national $49,067.
| Measure | Knoxville, TN | Tennessee | United States |
|---|---|---|---|
| Establishments | 137 | 773 | 52,058 |
| Mid-March employees | 921 | 7,653 | 466,903 |
| Annual payroll | $41,231,000 | $359,324,000 | $22,909,546,000 |
| Employees per establishment | 6.7 | 9.9 | 9.0 |
| Payroll per employee | $44,768 | $46,952 | $49,067 |
| Establishments per 100,000 residents | 14.3 | 10.7 | 15.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at physical, occupational and speech therapy clinics in Knoxville, TN
Of the physical, occupational and speech therapy clinics in Knoxville, TN that had employees in March 2023, 51.8% had fewer than five (the U.S. share is 56.8%). 76.6% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 71 | 51.8% | 56.8% |
| 5–9 employees | 34 | 24.8% | 21.4% |
| 10–19 employees | 23 | 16.8% | 14.0% |
| 20–49 employees | 9 | 6.6% | 6.0% |
| 50 or more employees | 0 | 0.0% | 1.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for physical, occupational and speech therapy clinics in Knoxville, TN
Therapy plans of care involve many visits over several weeks, so clinics spend a large share of phone time scheduling and confirming. Referral sources and payers also call to check on authorizations and progress. That holds for physical, occupational and speech therapy clinics in Knoxville, TN as much as anywhere.
Typical inbound and outbound calls for physical, occupational and speech therapy clinics in Knoxville, TN:
- A case manager calls about a workers' compensation patient.
- A physician's office calls to send a referral.
- The clinic calls patients to fill a cancelled slot.
Business texting for physical, occupational and speech therapy clinics
Reminder texts and quick reschedule replies help keep a full schedule full.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a physical therapy clinic in Knoxville, TN
The average physical therapy clinic in Knoxville, TN has 6.7 employees, so a 7-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $174.65 a month on Ooma Office Pro or $210.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $139.00 a month for 7 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $852 less than RingCentral for a physical therapy clinic in Knoxville, TN of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $139.00 | $1,668.00 |
| Quo (Starter) | $19.00 per user | $133.00 | $1,596.00 |
| Nextiva (Core) | $23.00 per user | $161.00 | $1,932.00 |
| Ooma (Office Pro) | $24.95 per user | $174.65 | $2,095.80 |
| Dialpad (Standard) | $27.00 per user | $189.00 | $2,268.00 |
| RingCentral (RingEX Core) | $30.00 per user | $210.00 | $2,520.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for physical, occupational and speech therapy clinics in Knoxville, TN
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 865 has the most, with 409 of 436 exchanges (94%). A local number lets patients in Knoxville, TN call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 865 | 409 | Eastern | 1999 | none |
| 423 | 27 | Eastern and Central | 1995 | 729 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a physical therapy clinic in Knoxville, TN
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Knoxville, TN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many physical, occupational and speech therapy clinics are there in Knoxville, TN?
Census County Business Patterns counted 137 physical, occupational and speech therapy clinics in the Knoxville, TN metro area in 2023. They employed 921 people in mid-March.
What does a business phone system cost for a 7-person physical therapy clinic?
At month-to-month list prices checked September 28, 2026, 7 users cost $210.00 a month on RingCentral RingEX Core and $174.65 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $139.00.
What area code should a physical therapy clinic in Knoxville, TN use?
Area code 865 has the most assigned exchanges among the area's named places, followed by 423. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a physical therapy clinic?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.