CallataGuidesBusiness phone system for pharmacies and drug stores in Salt Lake City, UT
Pharmacies and drug stores in the Salt Lake City-Murray, UT metro area: 84 establishments in 2023, the local area codes, and what phone service costs a 20-person team.
- Establishments
- 84CBP 2023
- Employees
- 1,649mid-March 2023
- Per 100k residents
- 6.5U.S. 12.3
- Rank
- 81st of 840areas by count
The pharmacy market in Salt Lake City, UT
County Business Patterns counts 84 pharmacies and drug stores (NAICS 446110, Pharmacies and Drug Stores) in the Salt Lake City-Murray, UT metro area for 2023. Together they reported 1,649 mid-March employees and $66.4 million of payroll for the year. That ranks 81st of the 840 metro and micropolitan areas where Census published a count for this industry.
With 1.3 million residents in the Census 2024 estimate, that is 6.5 pharmacies and drug stores per 100,000 people, 47.4% below the national rate of 12.3. Establishments average 19.6 employees, 18.7% above the U.S. average of 16.5. Payroll per employee comes to $40,297, 9.4% below the national $44,477.
| Measure | Salt Lake City, UT | Utah | United States |
|---|---|---|---|
| Establishments | 84 | 213 | 41,792 |
| Mid-March employees | 1,649 | 3,851 | 691,152 |
| Annual payroll | $66,449,000 | $149,390,000 | $30,740,561,000 |
| Employees per establishment | 19.6 | 18.1 | 16.5 |
| Payroll per employee | $40,297 | $38,793 | $44,477 |
| Establishments per 100,000 residents | 6.5 | 6.1 | 12.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big pharmacies and drug stores in Salt Lake City, UT are
Of the pharmacies and drug stores in Salt Lake City, UT that had employees in March 2023, 20.7% had fewer than five (the U.S. share is 18.4%). 26.8% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 17 | 20.7% | 18.4% |
| 5–9 employees | 5 | 6.1% | 20.3% |
| 10–19 employees | 13 | 15.9% | 16.4% |
| 20–49 employees | 47 | 57.3% | 43.4% |
| 50 or more employees | 0 | 0.0% | 1.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What pharmacies and drug stores in Salt Lake City, UT use the phone for
Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue.
Typical inbound and outbound calls for pharmacies and drug stores in Salt Lake City, UT:
- A customer calls to request a refill.
- A customer calls to ask about vaccine availability.
- The pharmacy calls a prescriber for a refill authorization.
After-hours calls
After-hours messages are mostly refill requests that staff can process at opening.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Phone system pricing for a 20-person pharmacy
The average pharmacy in Salt Lake City, UT has 19.6 employees, so a 20-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $499.00 a month on Ooma Office Pro or $600.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 20 people cost $399.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,412. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $399.00 | $4,788.00 |
| Quo (Starter) | $19.00 per user | $380.00 | $4,560.00 |
| Nextiva (Core) | $23.00 per user | $460.00 | $5,520.00 |
| Ooma (Office Pro) | $24.95 per user | $499.00 | $5,988.00 |
| Dialpad (Standard) | $27.00 per user | $540.00 | $6,480.00 |
| RingCentral (RingEX Core) | $30.00 per user | $600.00 | $7,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Salt Lake City, UT
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 801 has the most, with 437 of 673 exchanges (65%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 801 | 437 | Mountain | 1947 | 385 |
| 385 | 202 | Mountain | 2009 | 801 |
| 435 | 34 | Mountain | 1997 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What pharmacies and drug stores in Salt Lake City, UT get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Salt Lake City, UT, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many pharmacies and drug stores are there in Salt Lake City, UT?
Census County Business Patterns counted 84 pharmacies and drug stores in the Salt Lake City-Murray, UT metro area in 2023. They employed 1,649 people in mid-March.
What does a business phone system cost for a 20-person pharmacy?
At month-to-month list prices checked September 28, 2026, 20 users cost $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $399.00.
What area code should a pharmacy in Salt Lake City, UT use?
Area code 801 has the most assigned exchanges among the area's named places, followed by 385 and 435. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pharmacy?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.