CallataGuidesBusiness phone system for medical laboratories in Jackson, MS
Medical laboratories in the Jackson, MS metro area: 26 establishments in 2023, the local area codes, and what phone service costs a 14-person team.
- Establishments
- 26CBP 2023
- Employees
- 353mid-March 2023
- Per 100k residents
- 4.3U.S. 4.9
- Rank
- 108th of 485areas by count
The medical laboratory market in Jackson, MS
There were 26 medical laboratories in the Jackson, MS metro area in 2023, according to Census County Business Patterns (NAICS 621511, Medical Laboratories). Together they reported 353 mid-March employees and $19.1 million of payroll for the year. That ranks 108th of the 485 metro and micropolitan areas where Census published a count for this industry.
With 606,000 residents in the Census 2024 estimate, that is 4.3 medical laboratories per 100,000 people, 12.3% below the national rate of 4.9. Establishments average 13.6 employees, 2.8% below the U.S. average of 14.0. Payroll per employee comes to $54,173, 26.9% below the national $74,156.
| Measure | Jackson, MS | Mississippi | United States |
|---|---|---|---|
| Establishments | 26 | 77 | 16,635 |
| Mid-March employees | 353 (moderate noise) | 1,118 | 232,333 |
| Annual payroll | $19,123,000 | $54,621,000 (moderate noise) | $17,228,940,000 |
| Employees per establishment | 13.6 | 14.5 | 14.0 |
| Payroll per employee | $54,173 | $48,856 | $74,156 |
| Establishments per 100,000 residents | 4.3 | 2.6 | 4.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: medical laboratories in Jackson, MS
Of the medical laboratories in Jackson, MS that had employees in March 2023, 64.0% had fewer than five (the U.S. share is 69.4%). 76.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 16 | 64.0% | 69.4% |
| 5–9 employees | 3 | 12.0% | 13.6% |
| 10–19 employees | not published | — | 7.5% |
| 20–49 employees | 3 | 12.0% | 4.8% |
| 50 or more employees | 3 | 12.0% | 4.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What medical laboratories in Jackson, MS use the phone for
Labs answer calls from both patients and ordering providers, and the questions differ: hours and preparation instructions on one side, specimen and result status on the other. Routing those calls separately keeps both groups from waiting.
Typical inbound and outbound calls for medical laboratories in Jackson, MS:
- A patient calls to ask about walk-in hours.
- A physician's office calls about a specimen status.
- A provider calls to add a test to an existing order.
After-hours calls
After-hours calls are mostly about the next day's hours and preparation, which a clear greeting can answer.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Callata vs. per-seat pricing for medical laboratories in Jackson, MS
The average medical laboratory in Jackson, MS has 13.6 employees, so a 14-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $349.30 a month on Ooma Office Pro or $420.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 14 people cost $279.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,692. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $279.00 | $3,348.00 |
| Quo (Starter) | $19.00 per user | $266.00 | $3,192.00 |
| Nextiva (Core) | $23.00 per user | $322.00 | $3,864.00 |
| Ooma (Office Pro) | $24.95 per user | $349.30 | $4,191.60 |
| Dialpad (Standard) | $27.00 per user | $378.00 | $4,536.00 |
| RingCentral (RingEX Core) | $30.00 per user | $420.00 | $5,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for medical laboratories in Jackson, MS
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 601 has the most, with 247 of 378 exchanges (65%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your patients and providers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 601 | 247 | Central | 1947 | 769 |
| 769 | 103 | Central | 2005 | 601 |
| 662 | 28 | Central | 1999 | 471 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a medical laboratory in Jackson, MS
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Jackson, MS, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many medical laboratories are there in Jackson, MS?
Census County Business Patterns counted 26 medical laboratories in the Jackson, MS metro area in 2023. They employed 353 people in mid-March.
What does a business phone system cost for a 14-person medical laboratory?
At month-to-month list prices checked September 28, 2026, 14 users cost $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $279.00.
What area code should a medical laboratory in Jackson, MS use?
Area code 601 has the most assigned exchanges among the area's named places, followed by 769 and 662. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a medical laboratory?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.