CallataGuidesBusiness phone system for general freight trucking companies (local) in Durham, NC
General freight trucking companies (local) in the Durham-Chapel Hill, NC metro area: 44 establishments in 2023, the local area codes, and what phone service costs a 14-person team.
- Establishments
- 44CBP 2023
- Employees
- 608mid-March 2023
- Per 100k residents
- 7.1U.S. 13.6
- Rank
- 127th of 798areas by count
How many general freight trucking companies (local) are in Durham, NC?
There were 44 general freight trucking companies (local) in the Durham-Chapel Hill, NC metro area in 2023, according to Census County Business Patterns (NAICS 484110, General Freight Trucking, Local). They employed 608 people in mid-March and paid $22.8 million in annual payroll. By establishment count the area is 127th out of 798 areas with published figures for general freight trucking companies (local).
Measured against its 621,000 residents (2024 estimate), the area has 7.1 general freight trucking companies (local) per 100,000 people; the U.S. rate is 13.6, so Durham, NC is 47.9% below the national figure. The average establishment here has 13.8 employees, compared with 6.1 nationally. Payroll per employee comes to $37,434, 27.7% below the national $51,807.
| Measure | Durham, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 44 | 1,217 | 46,302 |
| Mid-March employees | 608 (moderate noise) | 6,654 | 284,101 |
| Annual payroll | $22,760,000 | $284,785,000 | $14,718,527,000 |
| Employees per establishment | 13.8 | 5.5 | 6.1 |
| Payroll per employee | $37,434 | $42,799 | $51,807 |
| Establishments per 100,000 residents | 7.1 | 11.0 | 13.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big general freight trucking companies (local) in Durham, NC are
Of the general freight trucking companies (local) in Durham, NC that had employees in March 2023, 74.4% had fewer than five (the U.S. share is 77.6%). 92.3% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 29 | 74.4% | 77.6% |
| 5–9 employees | 7 | 17.9% | 8.9% |
| 10–19 employees | not published | — | 6.7% |
| 20–49 employees | not published | — | 4.5% |
| 50 or more employees | 3 | 7.7% | 2.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What general freight trucking companies (local) in Durham, NC use the phone for
Local freight carriers coordinate drivers, shippers and receivers throughout the day. Dispatchers need calls routed to them and drivers need to call from the road with a business number.
Calls a local trucking company in Durham, NC might handle in a typical week include:
- Dispatch calls a customer with an ETA.
- A shipper calls to book a pickup.
- A driver calls dispatch about a delay.
What general freight trucking companies (local) text about
Carriers text ETAs and delivery confirmations.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs a local trucking company in Durham, NC
The average local trucking company in Durham, NC has 13.8 employees, so a 14-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 14 users on RingCentral RingEX Core cost $420.00 a month and 14 on Ooma Office Pro cost $349.30. Callata comes to $279.00 a month for 14 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,692 less than RingCentral for a local trucking company in Durham, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $279.00 | $3,348.00 |
| Quo (Starter) | $19.00 per user | $266.00 | $3,192.00 |
| Nextiva (Core) | $23.00 per user | $322.00 | $3,864.00 |
| Ooma (Office Pro) | $24.95 per user | $349.30 | $4,191.60 |
| Dialpad (Standard) | $27.00 per user | $378.00 | $4,536.00 |
| RingCentral (RingEX Core) | $30.00 per user | $420.00 | $5,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Durham, NC
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 919 has the most, with 226 of 313 exchanges (72%). A local number lets shippers in Durham, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 919 | 226 | Eastern | 1954 | 984 |
| 984 | 73 | Eastern | 2012 | 919 |
| 336 | 13 | Eastern | 1997 | 743 |
| 743 | 1 | Eastern | 2016 | 336 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for general freight trucking companies (local)
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Durham, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many general freight trucking companies (local) are there in Durham, NC?
Census County Business Patterns counted 44 general freight trucking companies (local) in the Durham-Chapel Hill, NC metro area in 2023. They employed 608 people in mid-March.
What does a business phone system cost for a 14-person local trucking company?
At month-to-month list prices checked September 28, 2026, 14 users cost $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $279.00.
What area code should a local trucking company in Durham, NC use?
Area code 919 has the most assigned exchanges among the area's named places, followed by 984 and 336. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a local trucking company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.