CallataGuidesBusiness phone system for gift, novelty and souvenir stores in Lancaster, PA
Gift, novelty and souvenir stores in the Lancaster, PA metro area: 41 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 41CBP 2023
- Employees
- 245mid-March 2023
- Per 100k residents
- 7.3U.S. 5.6
- Rank
- 86th of 602areas by count
How many gift, novelty and souvenir stores are in Lancaster, PA?
The Census Bureau's 2023 County Business Patterns lists 41 establishments classified as Gift, Novelty, and Souvenir Stores (NAICS 453220) in the Lancaster, PA metro area. Together they reported 245 mid-March employees and $4,772,000 of payroll for the year. That ranks 86th of the 602 metro and micropolitan areas where Census published a count for this industry.
With 563,000 residents in the Census 2024 estimate, that is 7.3 gift, novelty and souvenir stores per 100,000 people, 31.0% above the national rate of 5.6. Establishments average 6.0 employees, 11.6% below the U.S. average of 6.8. Payroll per employee comes to $19,478, 23.7% below the national $25,533.
| Measure | Lancaster, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 41 | 644 | 18,896 |
| Mid-March employees | 245 (moderate noise) | 4,342 | 127,699 |
| Annual payroll | $4,772,000 | $82,977,000 | $3,260,545,000 |
| Employees per establishment | 6.0 | 6.7 | 6.8 |
| Payroll per employee | $19,478 | $19,110 | $25,533 |
| Establishments per 100,000 residents | 7.3 | 4.9 | 5.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: gift, novelty and souvenir stores in Lancaster, PA
Of the gift, novelty and souvenir stores in Lancaster, PA that had employees in March 2023, 59.0% had fewer than five (the U.S. share is 55.8%). 84.6% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 23 | 59.0% | 55.8% |
| 5–9 employees | 10 | 25.6% | 21.9% |
| 10–19 employees | 6 | 15.4% | 17.4% |
| 20–49 employees | not published | — | 4.2% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a gift shop in Lancaster, PA has to catch
Gift shops take calls about stock, holds and gift wrapping, with seasonal peaks. Quick answers help capture holiday sales. That holds for gift, novelty and souvenir stores in Lancaster, PA as much as anywhere.
Calls a gift shop in Lancaster, PA might handle in a typical week include:
- A customer calls about holiday hours.
- The store calls a customer about an order.
- A customer calls to ask about a specific item.
Calls after closing time
After-hours calls are mostly hours questions.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Callata vs. per-seat pricing for gift, novelty and souvenir stores in Lancaster, PA
The average gift shop in Lancaster, PA has 6.0 employees, so a 6-person team is a reasonable benchmark. Priced per seat, 6 users would run $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 6 people cost $119.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $732. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Lancaster, PA
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 717 has the most, with 162 of 214 exchanges (76%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 717 | 162 | Eastern | 1947 | 223 |
| 223 | 52 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a gift shop in Lancaster, PA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Lancaster, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many gift, novelty and souvenir stores are there in Lancaster, PA?
Census County Business Patterns counted 41 gift, novelty and souvenir stores in the Lancaster, PA metro area in 2023. They employed 245 people in mid-March.
What does a business phone system cost for a 6-person gift shop?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
What area code should a gift shop in Lancaster, PA use?
Area code 717 has the most assigned exchanges among the area's named places, followed by 223. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a gift shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.