CallataGuidesBusiness phone system for limited-service restaurants in Erie, PA
Limited-service restaurants in the Erie, PA metro area: 211 establishments in 2023, the local area codes, and what phone service costs a 19-person team.
- Establishments
- 211CBP 2023
- Employees
- 4,075mid-March 2023
- Per 100k residents
- 78.8U.S. 79.4
- Rank
- 182nd of 925areas by count
Limited-service restaurants in Erie, PA by the numbers
There were 211 limited-service restaurants in the Erie, PA metro area in 2023, according to Census County Business Patterns (NAICS 722513, Limited-Service Restaurants). They employed 4,075 people in mid-March and paid $68.2 million in annual payroll. By establishment count the area is 182nd out of 925 areas with published figures for limited-service restaurants.
Measured against its 268,000 residents (2024 estimate), the area has 78.8 limited-service restaurants per 100,000 people; the U.S. rate is 79.4, so Erie, PA is in line with the national figure. The average establishment here has 19.3 employees, compared with 18.4 nationally. Payroll per employee comes to $16,737, 19.8% below the national $20,857.
| Measure | Erie, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 211 | 9,802 | 270,088 |
| Mid-March employees | 4,075 | 139,513 | 4,965,080 |
| Annual payroll | $68,204,000 | $2,597,452,000 | $103,557,315,000 |
| Employees per establishment | 19.3 | 14.2 | 18.4 |
| Payroll per employee | $16,737 | $18,618 | $20,857 |
| Establishments per 100,000 residents | 78.8 | 74.9 | 79.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big limited-service restaurants in Erie, PA are
Of the limited-service restaurants in Erie, PA that had employees in March 2023, 17.5% had fewer than five (the U.S. share is 24.3%). 32.7% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 37 | 17.5% | 24.3% |
| 5–9 employees | 32 | 15.2% | 16.2% |
| 10–19 employees | 61 | 28.9% | 24.6% |
| 20–49 employees | 69 | 32.7% | 28.4% |
| 50 or more employees | 12 | 5.7% | 6.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for limited-service restaurants in Erie, PA
Counter-service restaurants take phone orders and catering requests while serving a line of customers. Calls need to be answered quickly or captured for a callback. That holds for limited-service restaurants in Erie, PA as much as anywhere.
Typical inbound and outbound calls for limited-service restaurants in Erie, PA:
- The restaurant calls a customer about an order delay.
- A customer calls about an order mistake.
- A customer calls in a lunch order.
What limited-service restaurants text about
Restaurants text order-ready notices.
Texts sent from a local business number in Erie, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Phone system pricing for a 19-person limited-service restaurant
The average limited-service restaurant in Erie, PA has 19.3 employees, so a 19-person team is a reasonable benchmark. Priced per seat, 19 users would run $570.00 a month on RingCentral RingEX Core and $474.05 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $379.00 a month for 19 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,292 less than RingCentral for a limited-service restaurant in Erie, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $379.00 | $4,548.00 |
| Quo (Starter) | $19.00 per user | $361.00 | $4,332.00 |
| Nextiva (Core) | $23.00 per user | $437.00 | $5,244.00 |
| Ooma (Office Pro) | $24.95 per user | $474.05 | $5,688.60 |
| Dialpad (Standard) | $27.00 per user | $513.00 | $6,156.00 |
| RingCentral (RingEX Core) | $30.00 per user | $570.00 | $6,840.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Erie, PA
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 814 has the most, with 112 of 127 exchanges (88%). A local number lets customers in Erie, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 814 | 112 | Eastern | 1947 | 582 |
| 582 | 15 | Eastern | 2021 | 814 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What limited-service restaurants in Erie, PA get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Erie, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many limited-service restaurants are there in Erie, PA?
Census County Business Patterns counted 211 limited-service restaurants in the Erie, PA metro area in 2023. They employed 4,075 people in mid-March.
What does a business phone system cost for a 19-person limited-service restaurant?
At month-to-month list prices checked September 28, 2026, 19 users cost $570.00 a month on RingCentral RingEX Core and $474.05 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $379.00.
What area code should a limited-service restaurant in Erie, PA use?
Area code 814 has the most assigned exchanges among the area's named places, followed by 582. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a limited-service restaurant?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.