CallataGuidesBusiness phone system for caterers in Durham, NC
Caterers in the Durham-Chapel Hill, NC metro area: 31 establishments in 2023, the local area codes, and what phone service costs a 9-person team.
- Establishments
- 31CBP 2023
- Employees
- 294mid-March 2023
- Per 100k residents
- 5.0U.S. 3.9
- Rank
- 65th of 401areas by count
The catering company market in Durham, NC
County Business Patterns counts 31 caterers (NAICS 722320, Caterers) in the Durham-Chapel Hill, NC metro area for 2023. They employed 294 people in mid-March and paid $9,283,000 in annual payroll. By establishment count the area is 65th out of 401 areas with published figures for caterers.
Measured against its 621,000 residents (2024 estimate), the area has 5.0 caterers per 100,000 people; the U.S. rate is 3.9, so Durham, NC is 28.5% above the national figure. The average establishment here has 9.5 employees, compared with 11.2 nationally. Payroll per employee comes to $31,575, 2.3% above the national $30,873.
| Measure | Durham, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 31 | 356 | 13,222 |
| Mid-March employees | 294 (moderate noise) | 3,713 | 148,684 |
| Annual payroll | $9,283,000 (moderate noise) | $104,017,000 | $4,590,259,000 |
| Employees per establishment | 9.5 | 10.4 | 11.2 |
| Payroll per employee | $31,575 | $28,014 | $30,873 |
| Establishments per 100,000 residents | 5.0 | 3.2 | 3.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: caterers in Durham, NC
Of the caterers in Durham, NC that had employees in March 2023, 53.3% had fewer than five (the U.S. share is 55.0%). 80.0% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 16 | 53.3% | 55.0% |
| 5–9 employees | 8 | 26.7% | 16.9% |
| 10–19 employees | 3 | 10.0% | 13.5% |
| 20–49 employees | 3 | 10.0% | 10.3% |
| 50 or more employees | 0 | 0.0% | 4.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What caterers in Durham, NC use the phone for
Caterers book events through inquiry calls and then coordinate menus, headcounts and timing over many follow-ups. Fast responses to inquiries win events.
Calls a catering company in Durham, NC might handle in a typical week include:
- A couple calls about catering a wedding.
- The caterer calls a venue about setup times.
- A client calls about dietary restrictions.
Texting clients
Caterers text headcount confirmations and delivery windows.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a catering company in Durham, NC
The average catering company in Durham, NC has 9.5 employees, so a 9-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 9 users on RingCentral RingEX Core cost $270.00 a month and 9 on Ooma Office Pro cost $224.55. Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,092 less than RingCentral for a catering company in Durham, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Durham, NC
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 919 has the most, with 226 of 313 exchanges (72%). A local number lets clients in Durham, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 919 | 226 | Eastern | 1954 | 984 |
| 984 | 73 | Eastern | 2012 | 919 |
| 336 | 13 | Eastern | 1997 | 743 |
| 743 | 1 | Eastern | 2016 | 336 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for caterers
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Durham, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many caterers are there in Durham, NC?
Census County Business Patterns counted 31 caterers in the Durham-Chapel Hill, NC metro area in 2023. They employed 294 people in mid-March.
What does a business phone system cost for a 9-person catering company?
At month-to-month list prices checked September 28, 2026, 9 users cost $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $179.00.
What area code should a catering company in Durham, NC use?
Area code 919 has the most assigned exchanges among the area's named places, followed by 984 and 336. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a catering company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.