CallataGuidesBusiness phone system for payroll services firms in Cleveland, OH
Payroll services firms in the Cleveland, OH metro area: 39 establishments in 2023, the local area codes, and what phone service costs a 46-person team.
- Establishments
- 39CBP 2023
- Employees
- 1,805mid-March 2023
- Per 100k residents
- 1.8U.S. 1.6
- Rank
- 29th of 232areas by count
How many payroll services firms are in Cleveland, OH?
There were 39 payroll services firms in the Cleveland, OH metro area in 2023, according to Census County Business Patterns (NAICS 541214, Payroll Services). They employed 1,805 people in mid-March and paid $120.5 million in annual payroll. By establishment count the area is 29th out of 232 areas with published figures for payroll services firms.
Measured against its 2.2 million residents (2024 estimate), the area has 1.8 payroll services firms per 100,000 people; the U.S. rate is 1.6, so Cleveland, OH is 9.9% above the national figure. The average establishment here has 46.3 employees, compared with 55.7 nationally. Payroll per employee comes to $66,778, in line with the national $66,265.
| Measure | Cleveland, OH | Ohio | United States |
|---|---|---|---|
| Establishments | 39 | 177 | 5,556 |
| Mid-March employees | 1,805 | 5,369 | 309,518 |
| Annual payroll | $120,534,000 | $356,499,000 | $20,510,140,000 |
| Employees per establishment | 46.3 | 30.3 | 55.7 |
| Payroll per employee | $66,778 | $66,400 | $66,265 |
| Establishments per 100,000 residents | 1.8 | 1.5 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at payroll services firms in Cleveland, OH
Of the payroll services firms in Cleveland, OH that had employees in March 2023, 26.3% had fewer than five (the U.S. share is 46.0%). 44.7% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 10 | 26.3% | 46.0% |
| 5–9 employees | 7 | 18.4% | 14.1% |
| 10–19 employees | 7 | 18.4% | 12.3% |
| 20–49 employees | 5 | 13.2% | 12.5% |
| 50 or more employees | 9 | 23.7% | 15.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What payroll services firms in Cleveland, OH use the phone for
Payroll providers work on fixed deadlines, and a client who cannot reach them on payday is a client at risk. Calls about new hires, tax notices and pay corrections need to reach the right specialist quickly.
Calls a payroll and bookkeeping firm in Cleveland, OH might handle in a typical week include:
- The firm calls a client to confirm payroll hours.
- A client calls about a state tax notice.
- A client calls about an incorrect paycheck.
Texting business clients
Firms text payroll cutoff reminders and approval requests.
Texts sent from a local business number in Cleveland, OH have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for payroll services firms in Cleveland, OH
The average payroll and bookkeeping firm in Cleveland, OH has 46.3 employees, so a 46-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 46 users on RingCentral RingEX Core cost $1,380.00 a month and 46 on Ooma Office Pro cost $1,147.70. Callata comes to $919.00 a month for 46 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $5,532 less than RingCentral for a payroll and bookkeeping firm in Cleveland, OH of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $919.00 | $11,028.00 |
| Quo (Starter) | $19.00 per user | $874.00 | $10,488.00 |
| Nextiva (Core) | $23.00 per user | $1,058.00 | $12,696.00 |
| Ooma (Office Pro) | $24.95 per user | $1,147.70 | $13,772.40 |
| Dialpad (Standard) | $27.00 per user | $1,242.00 | $14,904.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,380.00 | $16,560.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for payroll services firms in Cleveland, OH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 440 has the most, with 589 of 1,178 exchanges (50%). A local number lets business clients in Cleveland, OH call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 440 | 589 | Eastern | 1997 | 436 |
| 216 | 525 | Eastern | 1947 | none |
| 330 | 39 | Eastern | 1996 | 234 |
| 234 | 19 | Eastern | 2000 | 330 |
| 740 | 3 | Eastern | 1997 | 220 |
| 220 | 1 | Eastern | 2015 | 740 |
| 419 | 1 | Eastern | 1947 | 567 |
| 567 | 1 | Eastern | 2002 | 419 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a payroll and bookkeeping firm in Cleveland, OH
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Cleveland, OH is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Avoid sending bank account or Social Security numbers by text.
Frequently asked questions
How many payroll services firms are there in Cleveland, OH?
Census County Business Patterns counted 39 payroll services firms in the Cleveland, OH metro area in 2023. They employed 1,805 people in mid-March.
What does a business phone system cost for a 46-person payroll and bookkeeping firm?
At month-to-month list prices checked September 28, 2026, 46 users cost $1,380.00 a month on RingCentral RingEX Core and $1,147.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $919.00.
What area code should a payroll and bookkeeping firm in Cleveland, OH use?
Area code 440 has the most assigned exchanges among the area's named places, followed by 216 and 330. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a payroll and bookkeeping firm?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending bank account or Social Security numbers by text.