CallataGuidesBusiness phone system for physical, occupational and speech therapy clinics in Durham, NC
Physical, occupational and speech therapy clinics in the Durham-Chapel Hill, NC metro area: 81 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 81CBP 2023
- Employees
- 518mid-March 2023
- Per 100k residents
- 13.1U.S. 15.3
- Rank
- 109th of 827areas by count
Physical, occupational and speech therapy clinics in Durham, NC by the numbers
There were 81 physical, occupational and speech therapy clinics in the Durham-Chapel Hill, NC metro area in 2023, according to Census County Business Patterns (NAICS 621340, Offices of Physical, Occupational and Speech Therapists, and Audiologists). They employed 518 people in mid-March and paid $27.3 million in annual payroll. By establishment count the area is 109th out of 827 areas with published figures for physical, occupational and speech therapy clinics.
Measured against its 621,000 residents (2024 estimate), the area has 13.1 physical, occupational and speech therapy clinics per 100,000 people; the U.S. rate is 15.3, so Durham, NC is 14.7% below the national figure. The average establishment here has 6.4 employees, compared with 9.0 nationally. Payroll per employee comes to $52,749, 7.5% above the national $49,067.
| Measure | Durham, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 81 | 1,400 | 52,058 |
| Mid-March employees | 518 | 16,240 | 466,903 |
| Annual payroll | $27,324,000 | $754,473,000 | $22,909,546,000 |
| Employees per establishment | 6.4 | 11.6 | 9.0 |
| Payroll per employee | $52,749 | $46,458 | $49,067 |
| Establishments per 100,000 residents | 13.1 | 12.7 | 15.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big physical, occupational and speech therapy clinics in Durham, NC are
Of the physical, occupational and speech therapy clinics in Durham, NC that had employees in March 2023, 67.5% had fewer than five (the U.S. share is 56.8%). 80.0% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 54 | 67.5% | 56.8% |
| 5–9 employees | 10 | 12.5% | 21.4% |
| 10–19 employees | 11 | 13.8% | 14.0% |
| 20–49 employees | 5 | 6.3% | 6.0% |
| 50 or more employees | 0 | 0.0% | 1.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for physical, occupational and speech therapy clinics in Durham, NC
Therapy plans of care involve many visits over several weeks, so clinics spend a large share of phone time scheduling and confirming. Referral sources and payers also call to check on authorizations and progress. That holds for physical, occupational and speech therapy clinics in Durham, NC as much as anywhere.
Typical inbound and outbound calls for physical, occupational and speech therapy clinics in Durham, NC:
- A physician's office calls to send a referral.
- The clinic calls patients to fill a cancelled slot.
- A case manager calls about a workers' compensation patient.
Business texting for physical, occupational and speech therapy clinics
Reminder texts and quick reschedule replies help keep a full schedule full.
Texts sent from a local business number in Durham, NC have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for physical, occupational and speech therapy clinics in Durham, NC
The average physical therapy clinic in Durham, NC has 6.4 employees, so a 6-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 6 users on RingCentral RingEX Core cost $180.00 a month and 6 on Ooma Office Pro cost $149.70. Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $732 less than RingCentral for a physical therapy clinic in Durham, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Durham, NC
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 919 has the most, with 226 of 313 exchanges (72%). A local number lets patients in Durham, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 919 | 226 | Eastern | 1954 | 984 |
| 984 | 73 | Eastern | 2012 | 919 |
| 336 | 13 | Eastern | 1997 | 743 |
| 743 | 1 | Eastern | 2016 | 336 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What physical, occupational and speech therapy clinics in Durham, NC get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Durham, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many physical, occupational and speech therapy clinics are there in Durham, NC?
Census County Business Patterns counted 81 physical, occupational and speech therapy clinics in the Durham-Chapel Hill, NC metro area in 2023. They employed 518 people in mid-March.
What does a business phone system cost for a 6-person physical therapy clinic?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
What area code should a physical therapy clinic in Durham, NC use?
Area code 919 has the most assigned exchanges among the area's named places, followed by 984 and 336. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a physical therapy clinic?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.