CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Hilo, HI
Agencies providing services for the elderly and persons with disabilities in the Hilo-Kailua, HI micropolitan area: 14 establishments in 2023, the local area codes, and what phone service costs a 31-person team.
- Establishments
- 14CBP 2023
- Employees
- 437mid-March 2023
- Per 100k residents
- 6.7U.S. 11.8
- Rank
- 345th of 784areas by count
How many agencies providing services for the elderly and persons with disabilities are in Hilo, HI?
County Business Patterns counts 14 agencies providing services for the elderly and persons with disabilities (NAICS 624120, Services for the Elderly and Persons with Disabilities) in the Hilo-Kailua, HI micropolitan area for 2023. They employed 437 people in mid-March and paid $12.2 million in annual payroll. By establishment count the area is 345th out of 784 areas with published figures for agencies providing services for the elderly and persons with disabilities.
Measured against its 210,000 residents (2024 estimate), the area has 6.7 agencies providing services for the elderly and persons with disabilities per 100,000 people; the U.S. rate is 11.8, so Hilo, HI is 43.6% below the national figure. The average establishment here has 31.2 employees, compared with 37.9 nationally. Payroll per employee comes to $27,886, 4.2% below the national $29,098.
| Measure | Hilo, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 14 | 126 | 40,265 |
| Mid-March employees | 437 | 3,771 | 1,527,355 |
| Annual payroll | $12,186,000 | $85,790,000 | $44,442,733,000 |
| Employees per establishment | 31.2 | 29.9 | 37.9 |
| Payroll per employee | $27,886 | $22,750 | $29,098 |
| Establishments per 100,000 residents | 6.7 | 8.7 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big agencies providing services for the elderly and persons with disabilities in Hilo, HI are
Of the agencies providing services for the elderly and persons with disabilities in Hilo, HI that had employees in March 2023, 27.3% had fewer than five (the U.S. share is 35.3%). 54.5% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 3 | 27.3% | 35.3% |
| 5–9 employees | 3 | 27.3% | 15.5% |
| 10–19 employees | not published | — | 14.7% |
| 20–49 employees | 5 | 45.5% | 17.7% |
| 50 or more employees | 0 | 0.0% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for agencies providing services for the elderly and persons with disabilities in Hilo, HI
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon. That holds for agencies providing services for the elderly and persons with disabilities in Hilo, HI as much as anywhere.
Typical inbound and outbound calls for agencies providing services for the elderly and persons with disabilities in Hilo, HI:
- A caregiver calls out sick before a morning shift.
- A family calls to ask about care for a parent coming home from the hospital.
- The office calls a client to confirm a substitute caregiver.
Texting clients and families
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Texts sent from a local business number in Hilo, HI have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for agencies providing services for the elderly and persons with disabilities in Hilo, HI
The average in-home care agency in Hilo, HI has 31.2 employees, so a 31-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $773.45 a month on Ooma Office Pro or $930.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $619.00 a month for 31 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $3,732 less than RingCentral for an in-home care agency in Hilo, HI of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $619.00 | $7,428.00 |
| Quo (Starter) | $19.00 per user | $589.00 | $7,068.00 |
| Nextiva (Core) | $23.00 per user | $713.00 | $8,556.00 |
| Ooma (Office Pro) | $24.95 per user | $773.45 | $9,281.40 |
| Dialpad (Standard) | $27.00 per user | $837.00 | $10,044.00 |
| RingCentral (RingEX Core) | $30.00 per user | $930.00 | $11,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
What agencies providing services for the elderly and persons with disabilities in Hilo, HI get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Hilo, HI is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Hilo, HI?
Census County Business Patterns counted 14 agencies providing services for the elderly and persons with disabilities in the Hilo-Kailua, HI micropolitan area in 2023. They employed 437 people in mid-March.
What does a business phone system cost for a 31-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 31 users cost $930.00 a month on RingCentral RingEX Core and $773.45 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $619.00.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.