CallataGuidesBusiness phone system for home health care agencies in Raleigh, NC
Home health care agencies in the Raleigh-Cary, NC metro area: 205 establishments in 2023, the local area codes, and what phone service costs a 25-person team.
- Establishments
- 205CBP 2023
- Employees
- 5,203mid-March 2023
- Per 100k residents
- 13.1U.S. 12.0
- Rank
- 37th of 743areas by count
How many home health care agencies are in Raleigh, NC?
County Business Patterns counts 205 home health care agencies (NAICS 621610, Home Health Care Services) in the Raleigh-Cary, NC metro area for 2023. They employed 5,203 people in mid-March and paid $177.3 million in annual payroll. By establishment count the area is 37th out of 743 areas with published figures for home health care agencies.
Measured against its 1.6 million residents (2024 estimate), the area has 13.1 home health care agencies per 100,000 people; the U.S. rate is 12.0, so Raleigh, NC is 9.5% above the national figure. The average establishment here has 25.4 employees, compared with 39.7 nationally. Payroll per employee comes to $34,082, 10.5% below the national $38,091.
| Measure | Raleigh, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 205 | 1,376 | 40,762 |
| Mid-March employees | 5,203 | 40,907 | 1,618,759 |
| Annual payroll | $177,328,000 | $1,402,518,000 | $61,660,393,000 |
| Employees per establishment | 25.4 | 29.7 | 39.7 |
| Payroll per employee | $34,082 | $34,286 | $38,091 |
| Establishments per 100,000 residents | 13.1 | 12.5 | 12.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at home health care agencies in Raleigh, NC
Of the home health care agencies in Raleigh, NC that had employees in March 2023, 37.1% had fewer than five (the U.S. share is 35.7%). 52.2% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 76 | 37.1% | 35.7% |
| 5–9 employees | 31 | 15.1% | 11.8% |
| 10–19 employees | 32 | 15.6% | 14.8% |
| 20–49 employees | 38 | 18.5% | 20.2% |
| 50 or more employees | 28 | 13.7% | 17.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for home health care agencies in Raleigh, NC
Home health agencies coordinate clinicians in the field with patients, families, physicians and payers, so the office phone is a dispatch line as much as a reception desk. Clinicians need to make calls from their own cell phones without exposing personal numbers. That holds for home health care agencies in Raleigh, NC as much as anywhere.
Typical inbound and outbound calls for home health care agencies in Raleigh, NC:
- The office calls to confirm next week's visit schedule.
- A hospital discharge planner calls with a new referral.
- A family member calls to ask what time the nurse will arrive.
Business texting for home health care agencies
Agencies use texting to confirm visit windows with patients and families.
Texts sent from a local business number in Raleigh, NC have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a home health agency in Raleigh, NC
The average home health agency in Raleigh, NC has 25.4 employees, so a 25-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 25 users on RingCentral RingEX Core cost $750.00 a month and 25 on Ooma Office Pro cost $623.75. Callata comes to $499.00 a month for 25 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $3,012 less than RingCentral for a home health agency in Raleigh, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $499.00 | $5,988.00 |
| Quo (Starter) | $19.00 per user | $475.00 | $5,700.00 |
| Nextiva (Core) | $23.00 per user | $575.00 | $6,900.00 |
| Ooma (Office Pro) | $24.95 per user | $623.75 | $7,485.00 |
| Dialpad (Standard) | $27.00 per user | $675.00 | $8,100.00 |
| RingCentral (RingEX Core) | $30.00 per user | $750.00 | $9,000.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for home health care agencies in Raleigh, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 919 has the most, with 439 of 602 exchanges (73%). A local number lets patients and families in Raleigh, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 919 | 439 | Eastern | 1954 | 984 |
| 984 | 163 | Eastern | 2012 | 919 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a home health agency in Raleigh, NC
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Raleigh, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many home health care agencies are there in Raleigh, NC?
Census County Business Patterns counted 205 home health care agencies in the Raleigh-Cary, NC metro area in 2023. They employed 5,203 people in mid-March.
What does a business phone system cost for a 25-person home health agency?
At month-to-month list prices checked September 28, 2026, 25 users cost $750.00 a month on RingCentral RingEX Core and $623.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $499.00.
What area code should a home health agency in Raleigh, NC use?
Area code 919 has the most assigned exchanges among the area's named places, followed by 984. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a home health agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.